OTP copy not working
I have 2FA enabled for this very site (forum.devolutions.net)
On the login page, my Username is asked. Click the Devolutions Workspace extension, select the entry for this site: my username gets filled in. Click continue.
Next, my password is asked. Click the Devolutions Workspace extension, select the entry for this site: my password gets filled in. Click continue.
Next, my 6 digits code is asked. Click the Devolutions Workspace extension, select the entry for this site: nothing happens.
I need to open RDM, personal vault, folder Devolutions Web Login, select the 'devolutions forum' credential entry, click 'Copy one-time password', and paste it in the form. No need to click the Continue buttonLogin is fine.
I would expect for the OTP to be filled in automatically; especially on the forum of the product!
Running version 2026.1.1.1 64-bit on Ubuntu Linux 24.04
All Comments (2)
Hi davidl,
Thanks for the detailed write-up.
Two things worth checking before digging deeper:
First, the OTP field on the "devolutions forum" entry. Username and password fill on their own, but the OTP needs the entry to know which field is the OTP. On a Website entry, that setting is under Login, in the HTML Control ID section, in the "One-time password ID" box. On a Website (Legacy) entry, it lives under More Settings, "One-time password". If that box is empty, the extension has nothing to target and does nothing silently. The how-to with screenshots is here: https://docs.devolutions.net/rdm/kb/how-to-articles/otp-autofill-workspace-browser-extension/.
Second, the reported version is 2026.1.1.1. Workspace 2026.1.3 was released on April 30 and includes OTP-related fixes; updating and retrying are recommended.
If the issue persists after both of the above, please follow up with the browser version and a screenshot of the entry's OTP fields (with secrets blurred), and we will reproduce on our side.
Just a heads up: this thread has been moved from the RDM for Linux bug reports section to the Workspace bug reports section, where it fits better and will be easier to track going forward.
Thanks in advance for your cooperation.
Best regards,
Eduard Sepulveda Lopez
On a Website (Legacy) entry, it lives under More Settings
when I click the 'More settings' button, nothing happens ('Security questions' triggers a dialog, 'More settings' does nothing
on this entry, I get the warning that the entry type is deprecated; following the information page; no 'Edit special' to be found :(
will migrate manually
Workspace 2026.1.3 was released on April 30 and includes OTP-related fixes; updating and retrying are recommended.
extension is version 2026.1.4.5 MV3
After manual migration to a Website session, and providing the "One-time password ID" code, the extension is capable of filling in the OTP.
Issue can be closed.
(not going to create a separate ticket for the following bug:
- create Website session
- provide URL without http:// or https://
- save -> warning missing http:// or https:// -> click 'Add'
- URL is not updated, hence the warning will pop-up again on every future edit )