how to use TOTP with RDM for forums.devolutions.net ?

Hello,

When configuring your 2FA in your Devolutions Account, could you use "Authenticator App" instead? :

From there, copy the key in your OTP entry, which will generate a code that you will be able to set



This way, you will not need any (mobile) application to setup your 2FA.

Best Regards,

I would, but I can't.
When I click the 'Two-Step Verification' link in the 'Sign-In & Security' section of my Profile management page, I get:

Using Brave Browser Version 1.49.132 Chromium: 111.0.5563.147, or Firefox 102.10.0esr (64-bit), on Ubuntu 22.04.

well, well

There are two different pages for 'Two-Step Verification':

Page 1:

• go to the 'Manage Account' page
• click 'Sign-In & Security' in the left menu
• click 'Manage' in the 'Two-Step Verification' panel
• you get a page asking you to download the 'Devolutions Workspace' app
• the 'Two-Step Verification' button in the left menu is highlighted

Alternative page:

• go to the 'Manage Account' page
• click the 'Two-Step Verification' link in the left menu
• now I get to see a page that looks more like the one you were referring to, but it is not (see below)
• the same 'Two-Step Verification' button in the left menu is highlighted

But here too, I can not choose 'Authenticator App':


The 'hamburger menu' shows:


Trying the 'Remove' option...

I hope it only means I am disabling 2FA, and not that I will no longer be able to login.

Committing this post, before clicking 'Remove'.
Fingers crossed...

Looks like I'm still logged in.

After clicking 'Remove', I am presented with:


Not very reassuring, but there is only 1 thing I can do right now: 'Configure'.

(Logging out, and back in at this stage: verification code is sent to my account recovery e-mail address.)

Using the 'Configure' option, I can continue to set up TOTP. But ...

• I use the 'copy' button to copy the 'Key'
• I paste the key in the 'Key' field in RDM
• I save the changes
• I try a generated OTP sequence => ERROR (something about the code not being valid)

It turns out that the 'Key' has spaces in it. When I remove those spaces, the generated codes work.

That 'solved' it for me; but I encountered some serious UX issues.

Hello,

Thank you for letting us know about the solution! Glad that you were able to find the alternative.

Best Regards,