cthrockmorton

Hi David,

That works perfectly! When you get the resolved with ESET, I'm certainly willing to try the compressed EXE version for you.

Best regards,

ct

David,

I think the most important thing to do is insure that your customers are aware of the false positive from ESET and know how to resolve the issue.

Benoit's post is quite good at giving details on how to resovle the issue.

Best regards,

ct

Hi David,

Not even running the setup. Simply trying to download it. NOD32 scans the files that are coming into the sytem.

You might want to get in touch with NOD32 support. They may resolve the issue in their next virus definition update.

Best regards,

ct

Yes, I do.

Hi David,

ESET is the company that makes NOD32. Don't worry, I beleive you 100%.

I've got the latest version of NOD32 installed, v4.2.64.12 (or at least it's close to the latest version if they've put an update out). However, it's the virus definition update, 5432, that's the problem.

A recent update from NOD32 caused servers and workstations to crash at our customers sites all over the country, so I'm not happy with ESET to begin with right now. Now this.

I'm just letting you know that ESET's virus definition update is currently giving a false positive on RemoteDesktopManager. Hope this helps someone else using Remote Destop Manager.

Best regards,

ct

David,

Sorry this has taken me so long to post.

Just wanted to let you know how pleased I've been with the updates in the latest release of the software. I'm very happy to see some the beta suggestions I left some time ago make it into the software. Thank you!

Best regards,

ct

NOD32's latest update, virus signature database 5432, is now reporting RemoteDesktopManager as a trojan.

Please see attached file.

Honestly, I'm somewhat disappointed with ESET as of late.

edited by cthrockmorton on 9/7/2010

David,

I'm not exactly sure if I understand your response or not, but I'm not concerned with the user editing the session. I'm concerned with the user editing the data source.

However, being since the password is masked, I think I can accomplish this without needing to prevent the data source from being edited by the user. I will give each user access to the DB via a username and password that I setup for them, but they will not know their password. I'll then create the RDM Data Source for them and they can import it. If an employee leaves the company for whatever reason, I can then simply change their password on the SQL Server and they won't be able to access the data anymore.

Also, I won't allow offline mode on the data source.

Best regards,

ct

Is there a way to password protect a Data Source. For PCI security reasons we need to create a data source for our users that they will import, but don't want them to have the ability to modify the data soure.

Can access to "edit" the data source be password protected.

This is NOT to be confused with the password inside the data source.

Best regards,

ct

Another issue with using multiple monitors is the resolution.

If you choose Fullscreen as your remote destop size on the secondary monitor, it appears that the remote desktop size will ONLY get the size of the primary monitor.

So, if the secondary monitor resolution is larger than the primary monitor, the remote desktop window on the secondary monitor is only as big as the resolution of the primary monitor.

Best regards,

ct

edited by cthrockmorton on 2/6/2010

edited by cthrockmorton on 2/6/2010

edited by cthrockmorton on 2/6/2010

edited by cthrockmorton on 2/6/2010

You know, I never noticed keyboard section in the Local Resources tab. Sorry for the inconvenience.

Case closed.

Best regards,

ct

So, the obvious request is to be able to set this value when setting up the session file in Remote Desktop Manager.

Best regards,

ct

David,

I did some analysis of the "David - File.RDP" and the "David - Session.RDP" files and found the following:

Beside other differences, this caught me eyes:

- The "David - File.RDP" file has keyboardhook:i:2.

- The "David - Session.RDP" file has keyboardhook:i:0.

I manually changed the Session file to keyboardhook:i:2 and now it works with the keyboard shortcuts.

Hope this helps.

Best regards,

ct

David,

The attached zip file has a “David - File.RDP” and a “David - Session.RDP”. The “David - File.RDP” works fine and the “David - Session.RDP” has the problem with sending the keyboard shortcuts.

There’s also a file in the attached zip file called shadow.jpg. After I’m logged into the server via Remote Desktop, I can simply shadow any other computer on the network. The advantage of this is that you’re now sharing the customer’s desktop where RDP takes it over and they can’t see what you’re doing. This is really helpful for support type situations that require interaction with the customer and it's built into the OS, so you don’t have to use a third party program to do this.

Best regards,

ct

Hi David.

I'm opening the the connections externally. I've not been using embedded as I like the external connections better. Guess that's just a personal preference.

None of the keyboard shortcuts work. The ones in the chart I posted or "CTRL *" when I'm doing a Shadow session to another computer in the network.

If I use Remote Desktop directly and don't do this through Remote Desktop Manager it works fine. If I setup the session with the RDP file using "Microsoft Remote Desktop File" in Remote Desktop Manager, it works fine as well. So, the issue appears to be something regarding how the session is setup with "Microsoft Remote Desktop Host" in Remote Desktop Manager.

Hope this helps.

Best regards,

ct

Keyboard shortcuts for RDP sessions aren't working for me. See attached file. Is there a setting I'm missing?

This is a very important feature. In addition to the shortcuts shown in the attached file, when you shadow a computer on the network, you press CTRL * (numeric keyboard *) to exit the shadow session. This doesn't work when using Remote Desktop Manager either.

If I use Remote Desktop to make my connection, everything works fine.

Note that I'm using "Microsoft Remote Desktop Host" and not "Microsoft Remote Desktop File" in Remote Desktop Manager.

Best regards,

ct

David,

This is a pretty amazing product! My compliments to the chef.

Also, your response to user feedback is phenominal! Again, my compliments to the chef.

On a scale of 0 (worst) to 10 (best), I give you and Remote Destop Manger an 11. :cool:

Best regards,

ct

Perfect! Thanks!

Best regards,

ct

The bottom half of the Remote Desktop Manager window shows all the information about the session, Description, Details, and Information.

Is there a way to set this so that you can actually edit the information here. All I see that you can do now is to edit the session.

When you're on a remote session connected to a customers computer and want to add some notes real quick, this would be really convenient.

Best regards,

ct

Is is possible for you to add an option to minimize on close.

So, when you click on the X in the upper right hand cordner, if this option is set, it will minize instead of exit the applicaiton.

Best regards,

ct

David,

A few quesitons:

1) How do I get to test Remote Desktop Manager Enterprise version with my office?

2) Will this work with the beta version of standard that we're already testing?

3) Is there a way to export the remote connections from standard to SQL Server in Enterprise?

Best regards,

ct

Thank you very much for this info.

Best regards,

ct

David,

We want to run RDM Enterprise Edition at our main office (this is where all the other three people who need RDM are), but I'm remote in another state. We do have a VPN.

Will I be able to share the SLQ connection over the VPN or will it be too slow this way?

Thanks!

ct

No problem.

Look forward to 5.8.

Thanks!

ct

Here you go.

Hope this helps.

Thanks!

ct