KriS02

Hi,

after Wayk Bastion EOL I switch into TeamViewer. After that I lose one of my most used and major for me functionality of RMD... activity logs. I don't know how much time I support my customers and how much I should charge them.

Not every time I use RDP connections where time it's reported correctly, but only when I use TeamViewer host it's show connection time like 5 sec or like few RDM updates ago like ~2 min.

Anyone use TeamViewer as support tool? How do you reports time for customers?

ps.

I know I can pay double for TeamViewer and get premium account and this functionality from TeamViewer software, but it's not workaround for me right now.

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KriS

Update.

I did upgrade to the latest beta version 2021.1.16 and problem still exist.

Hello,

I've latest stable version : 2020.3.29

Hmm whay you've 2021? I reinstalled system two weeks ago and download RDM from devulution website.

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KriS

Hi,

when you export password list into xlsx file (Export > Export Special > Export Selection (.xlsx)), data are shifted one column on the left.

Username is Parent, Domain is Username and Password is Domain.

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KriS

Hey,

I back from customer, and wasn't able uninstall wayknow from control panel. It need msi file for uninstal.. so I download 2020.6.0 from repository and uninstall was fine.

I still see waykagent files at disk and whole program wasn't removed.

So I download newest msi file, reinstall it and now is everything ok.

I did notice one more this.. uniq ID was change.. idk when, but I've noted another one.

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KriS

Reinstall it's not a problem.. before I do that I wanna be sure if you have all what you need.

I'll go to the client tomorrow, because nobody help me remotely without questions what company I support today and what problems I resolve hehe :-))

I'll send info tomorrow.

At add/remove programs list from control panel I see old version.

Hi,

when I'll have access, I'll check what you need. Anything else you wanna check out? If msi installer leave any log messages? Logs from event logs?

I can't have access all the time to this computer.. user ask why I wanna connect to him if he doesn't have any problems. I can't log in at every customer without permission.

User don't have admin privilege access.

If you wanna reproduce try this scenario:

1. log as user without admin rights

2. run wayknow window

3. switch user to admin (without logout first one)

4. download msi, install with upgrade

5. restart

I don't really remember how I upgrade this computer.. I upgrade many instances manually because auto update problems, and every were everything was fine.

Hi,

it's not my computer.. but if I well remember it was time where auto update didn't work, so I grap msi file from web site and install it manually.

I didn't see any strange info nor errors when it was installed.

Now when I did try access it from remote location it doesn't work, so I go at customer site check whats going on.

Hi,

something go wrong with update.

Unattended access don't work - I see old service with new app?

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KriS

Yea... you didn't check logs... ;-) and now few customers computers with Win2012 and Win10 have new version ;-)

It was faaast - thx :-)))

Becase I've so many diagnose logs and don't always have time make a ticked for issue, I would like to see small window when I hit export diagnostics menu.

In that window user will be able add some comments (or push cancel) why he did those logs and that comments will be added as separate txt file with zip logs.

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KriS

Hello,

for me first thing when I see update is checking release notes.. I would like to see more detailed info what change/fixed was when new release came out.

It will be less digging for me if something don't work after update..

Yes at files you've logs where auto update don't work. (I've hop I don't mismatch diagnose logs - read my next post ;)

Ahh ok, now it's clear :-)

Long time ago I change shortcuts into names like "remote suppor" etc.. but there was so many updates so I stop doing this.

People don't know how pronounce Wayknow and even don't understand what I say.. so many of them looking for "blue owl" when they need help :-)

Hi,

it was busy time for me, but I'll add few more words.

1. I've update problems at Windows Server 2012 R2 and many Windows 10 - I'll send logs from customers computers

2. For security reason I did allow at customer site Nowservice.exe from specific location.. when autoupdate was triggered twe weeks ago I wasn't able connect user computer.. because path to that service was changed - now one of directory was called Wayk Agent - I stop using tightvnc many builds ago, so... ;-)

I didn't have problems like Simon wrote. All old shortcuts at user desktops was removed by auto update and new one wayk agent was placed at user desktops.

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KriS

Hi,

some of my customer have new wayk agent installed (without my interaction), some are still at wayknow 2020.2.6

How you "push" updates at endpoints? It's random scheduled time? I should wait? I need to do something for force update?

Today when I connect at few customers computers I got popup about update from 2020.2.6 into 2020.3.0.. I push Yes, but nothing happen.

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KriS

@tejanosbestonline

hi,

you can download it:

https://cdn.devolutions.net/download/Wayk/2020.2.6.0/WaykNow-x64-2020.2.6.0.msi

https://cdn.devolutions.net/download/Wayk/2020.2.5.0/WaykNow-x64-2020.2.5.0.msi

ect...

If you type valid folder name and file name you'll able download it from devolutions.

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KriS

Ok, I've you'll figure out in the future how improve that.

In meantime you can check how TightVNC do that.. I stil have few installation and there is no problems like above even if TightVNC work as an unattended mode.

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KriS

Hi,

it's happen without any pater and totally random. I can connect for weeks at this customer without problem and one day it's happen.

I don't remember where I connect yesterday but it was probably laptop with 150% scaling.

Today I did have the same issue with another customer laptop (another company) and Im sure there was some % scaling but I don't know exact number, but window screen was smaller then 1920x1080.

If I well remember it's happen at desktop too, where I've connected monitor without scaling.

Some time ago I thought about internet connection/latency/speed, because when I've this problem mouse cursor move very slow.. and it's hard click something.. when I reconnect it's looks normally and cursor issue gone.

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KriS

Hi,

I just want to tell you that at latest version wayknow (not RDM) I did have the same issue.

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KriS

Hi,

any chance to improve that?

Every time when I have opened wayknow session with user and I wanna switch for a moment user profile with admin right privileges session is disconnect.. I need connect again, I do my work, and switch back at user profile, so I'd get one more disconnect and reconnect. I user RDM logs for count my jobs at customer site.

I use unattended connection at my customers.

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KriS

Hi,

I can't connect at user computer...

For some reason wayknow service didn't change local IP and stack at old one for few days.

cmd shows me:

C:\Users\user>netstat -ano | find "4489"

TCP 172.16.13.36:4489 0.0.0.0:0 LISTENING 4292

after service restart:

C:\Users\user>netstat -ano | find "4489"

TCP 192.168.1.108:4489 0.0.0.0:0 LISTENING 8216

Detailed log as an attachment.

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KriS

Hello,

can't connect at user from RDM Wayknow.

At RDM I've stored connection for user laptop:

1) Unique ID

2) sub-connection as source ID

When I double-click at user entry it should connect at user laptop, but get info about "not found"

Then I did try use sub-connection.. they same info... not found...

I called to user and he run manually wayknow client from desktop. First... source ID was different.. but I check Unique ID and was the same like I have in RDM stored as user entry.

Logs from servicenow (user computer) and wayknow rdm as an attachement.

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KriS

Hi,

not I don't have list.. I didn't collect it.. it's happen from time to time and it's not so much annoying, but this time I open new post, so maybe you can resolve all issue at once ;)

I can give one more url.. http://b2b.epasystemy.pl/login - every time when I need log in, I need to open roboform and use it at this website.

It will be nice to have possibility add one more field when I make it manually.

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KriS

Hi,

from time to time, I've problem with web login tool for chrome.

When I fill my username/password at some website DWL don't detect login button when I pushed it, and don't offer save password option.

When I try manually add username/password it's save at RDM, but still can't use it at website.

RDM and DWL is at newest version.

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KriS