Mix Wayknow and WaykAgent

Hi Kris

That's strange - what's the story with the computer? Is it your computer, or belonging to a customer? How was the update made - auto update? Or by manually running the new .msi?

There is an issue with the 2020.2.6 Wayk Now msi that will prevent it from being fully removed if you re-run the .msi and choose "Remove". Removal via Add/Remove Programs control panel works fine, however.

Thanks and kind regards,

Hi,

it's not my computer.. but if I well remember it was time where auto update didn't work, so I grap msi file from web site and install it manually.

I didn't see any strange info nor errors when it was installed.

Now when I did try access it from remote location it doesn't work, so I go at customer site check whats going on.

Hi Kris

That's really strange. It's not expected, since the new install should fail if it can't deploy NowService.exe (which should be the case if it persists from the previous installation).

I would also expect the machine to still be serving connections, even with the install broken in this fashion.

We will try to reproduce that behaviour here; it's the first we've heard of the issue but it's possible that we missed an edge case on the 2020.2.6 > 2020.3.0 upgrade path.

What is listed in the Programs and Features control panel?

Thanks and kind regards,

Hi,

when I'll have access, I'll check what you need. Anything else you wanna check out? If msi installer leave any log messages? Logs from event logs?

I can't have access all the time to this computer.. user ask why I wanna connect to him if he doesn't have any problems. I can't log in at every customer without permission.

User don't have admin privilege access.

If you wanna reproduce try this scenario:

1. log as user without admin rights

2. run wayknow window

3. switch user to admin (without logout first one)

4. download msi, install with upgrade

5. restart

I don't really remember how I upgrade this computer.. I upgrade many instances manually because auto update problems, and every were everything was fine.