jk

Thanks! I have also tried to reset the layout but that didn't bring back the scroll bar as well, only disabling the checkbox did.

Hi James!

Thanks for your quick reply, that worked! I wouldn't recommend disabling it by default though as mouse users have no chance of scrolling horizontally anymore with this checkbox enabled.

Regards, Jürgen

Hi,

after upgrading from 2022.2 to 2022.3 the horizontal scroll bar in the Navigation pane has gone missing. How can I get it back?

Regards, JK

Good morning,

I can confirm that the issues are gone after updating to 2020.2.14.0. Thanks again!

Regards, JK

Thanks for the quick fix, looking forward to it!

Regards, JK

Unfortunately no, but I will try to get access to an admin account for testing.

Hi,

"disable stack trace" was disabled already, I just haven't posted the complete error message. Here it is:

System.Data.SqlClient.SqlException (0x80131904): A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server) ---> System.ComponentModel.Win32Exception (0x80004005): The network path was not found

at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)

at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)

at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)

at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)

at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)

at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)

at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)

at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)

at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)

at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)

at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)

at System.Data.SqlClient.SqlConnection.Open()

at Devolutions.RemoteDesktopManager.Business.DataSources.SQLServerConnectionDataSource.CreateDbConnection(String connectionString, Boolean openConnection)

at Devolutions.RemoteDesktopManager.Business.DataSources.SQLServerConnectionDataSource.CreateDbConnection(String connectionString)

at Devolutions.RemoteDesktopManager.Business.DataSources.DatabaseConnectionDataSource.CreateDbConnection(Boolean master, Nullable`1 connectTimeout)

at Devolutions.RemoteDesktopManager.Business.DataSources.DatabaseConnectionDataSource.GetData(String sql, IDbDataParameter[] parameters)

at Devolutions.RemoteDesktopManager.Business.DataSources.DatabaseConnectionDataSource.GetData(String sql, IDbDataParameter[] parameters, IDbTransaction dbTransaction)

at Devolutions.RemoteDesktopManager.Business.DataSources.DatabaseConnectionDataSource.cbce30e6cabffbfc504aa3ab16502c915(IDbTransaction c5a0ca8eaa594113c2f0b3cfe13dedff9)

at Devolutions.RemoteDesktopManager.Business.DataSources.DatabaseConnectionDataSource.GetDataSourceSettings()

at Devolutions.RemoteDesktopManager.Managers.ConnectionStatusUIManager.cc90b9e7e3172b4bee78c6a6cf4ea12fb(Connection c6aea3d31dfb3fea36c5f53f7fe93584c)

at Devolutions.RemoteDesktopManager.Managers.ConnectionStatusUIManager.c925eb093e8a7caa28a0f52c16f7478e0(Connection c6aea3d31dfb3fea36c5f53f7fe93584c)

at Devolutions.RemoteDesktopManager.Managers.ConnectionStatusUIManager.ProcessStatus(Connection connection, Boolean automaticCheckOutPossible)

at Devolutions.RemoteDesktopManager.Managers.ActionManager.ViewCredentialPassword(Connection connection)

at Devolutions.RemoteDesktopManager.Managers.SessionMenuManager.c62bc518e10905bbb66b1519abaf2ea07(Object c19f185fd70cefc696ba148af1c4faf54, EventArgs cf1018bb83ec7debd818319fd3cb4844e)

at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)

at System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)

at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)

at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)

at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)

at System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)

at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)

at System.Windows.Forms.Control.WndProc(Message& m)

at System.Windows.Forms.ToolStrip.WndProc(Message& m)

at System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)

at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

ClientConnectionId:00000000-0000-0000-0000-000000000000

Error Number:53,State:0,Class:20

****************************** SqlError ******************************

Message:A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server)

Regards, JK

Yes, strange indeed. Several of my co-workers have reported the same though, so I'm not the only one having this issue.

I do have about 40 of the following error messages in the log:

System.Data.SqlClient.SqlException (0x80131904): A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server) ---> System.ComponentModel.Win32Exception (0x80004005): The network path was not found

I do not know what version I was on before the upgrade, but it should have been the latest that was available on the 3rd of June.

Regards, JK

Hi,

I have a strange issue with RDM after updating to the latest version where in Offline Mode password copying and opening of sessions results in RDM and OS hangs and simply doesn't work (sessions don't open, passwords don't get copied, windows layout resets after ~10 seconds) UNLESS I connect to my corporate network via VPN. I don't have to connect to the RDM database for it to work. I reset my offline cache but to no avail. What else could I try?

Regards, JK

Sure, I just did and will send it to you in a minute.

Regards, JK

Hi David,

I just updated to the latest version (2019.1.21.0) and the tabs do indeed look better. The problem with scrolling horizontally is still there though.

Regards, JK

Hi,

on my 4K screen with a scaling of 200% the tabs in 2019.1 are way bigger than in the previous version resulting in less screen estate for my RDP sessions. Also it is impossible to scroll to the right by picking the navigation item and dragging it as for some reason the size of the tree view is enormous, so by moving the item just a little bit even the most expanded tree isn't visible anymore. I can still click the "right" button but this on the other side is super slow as in "not even moving one character at a time".

I hope you can fix this as I was looking forward to the announcement of UI changes, but at least for me things have gotten worse.

Regards, JK

Thanks! I did have this problem with v12 as well though, so at least for me that's nothing new. It doesn't happen that often though, unresponsiveness is far more frequent.

Another reproducable error I noticed yesterday was that when I right-click on an item, open Properties, cancel out and right-click on the item again, RDM hangs for about 10-20 seconds and then resizes its window. I'm using snap-to-corner on Windows 10 if that is relevant.

Regards, JK

Hi David,

thanks for your quick reply. Right now I'm working offline as we haven't upgraded our database to v13 yet, but usually I am connecting to a SQL database.

Another thing that sometimes happens, though I don't think that this has something to do with the lags that are occuring, is that I can't open sessions with a double click. I have to right-click items and select "Open Session" for it to work until I restart the program.

Regards, JK

Hi,

I have been experiencing annoying hangs for quite some time now when using RDM (even with no session open and RDM running in the background). Symptoms are delayed keyboard input (3-5 seconds between key press and character showing on-screen), programs not responding to mouse clicks, application hangs and the wise.

I have already added the Program Files and AppData folders to my Windows Defender exclusion list. I also tried to monitor background activity in Resource Monitor but couldn't see anything out of the ordinary except RDM using up to 25% of my CPU in standby and "not responding" occasionally.

I'm on Windows 10 1709 and RDM 13.0.2. Is there any way I could find out what is causing these hangs?

Regards, JK

It seems like the tool is unable to get the group list. I think this is an error because it has not the permission from the app. (Trying it without the group read permission is generating the same error message your wrote on my pc.)

Can you please check if your app has two settings?

group management -> view groups

computers and contacts -> view only

The readme missed these information, so I the app permission details to the github project page.

Thanks, that did the trick, I only allowed "Computers and Contacts" to be read.

Regards, JK

Hi,

I was looking for a way to import TeamViewer data into RDM as well and was glad that I found your post, unfortunately I don't get the program to work. I entered the token into the config file, started the program and got the following error message:

Any idea why that might be?

Regards, JK

Thanks, just gave it a try and everything is working as expected now! :-) Looking forward to giving everything else a test run now! ;-)

Awesome, thanks! I'll give it a try as soon as it's available in the Enterprise Edition. Any idea when that might be? :-)

Regards, JK

Sure, no problem, thanks for the update! Looking forward to the fix.

Regards, JK

I just set scaling to 150% but this didn't change anything as well unfortunately.

I just tried to recreate the problem with one of my colleagues, and when changing the dpi scaling to 175% RDM shows the same behavior. What I just realized though was that RDCM and the old RDP management app that we used also forwarded the scaling settings to the remote session UNLESS "Override high DPI scaling behavior" was checked. Unfortunately this doesn't change anything with RDM.

Regards, JK

Sorry for the late reply, I have been out of my home office the last few days. The error message simply says "Unable to connect to host ...!".

Unfortunately I don't have another Windows 10 machine that I could connect to my 4K monitor. I will try to get my colleagues to test as well. Is there no way you could recreate the problem?

Regards, JK

I think I have tried that before as well, anyway: when I change the version to FreeRDP the screen stays black for a couple of seconds and the connection attempt stops with an error message. Does noone else have this problem? It should affect anyone with scaling enabled and RDP sessions opened in an embedded windows session, right?

No problem. I just tried that (again, I guess), but unfortunately it's still the same.

Regards, JK