James Dyke

Morning Guys,

is there anyway to integrate the Remote IT connection AVG Cloud care has?

it is Java based if this helps?

Thanks James.

This was my fix:

FYI - I recommend you backup the database before

First count the rows, expect a big number

select count(*) from dbo.ConnectionLog;

GO

Now delete old logs, here we keep the last 60 days (change the number if you want to save more or less) This will take some time depending how many logs there are.

delete from dbo.ConnectionLog where CreationDate < (getutcdate() - 60)

GO

Thanks Stefane

Same here.

Hi, same problem here, Azure SQL.

any help please?

Cheers James.

Could there be anyway of you guys making a connector to run on our site on a server then make a setting in RDM that forces the traffic via your connector?

James.

Hi All,

I have the DB in Azure, now have Azure RemoteApp setup with RDM running and talking to the Azure DB.

Problem I am facing is we have our remote connections locked down by our external IP, when connecting from azure I'm not coming from our IP but an Azure IP so I can't connect.

my question is can I route the traffic via our network?

I remember seeing something about an agent? but I'm not sure if this is the same thing?

Thanks James.

OH....

ill call them now ;)

Hi,

great feature but can we NOT see the "connecting" dialogue box??

is this needed??

James.

All Done.

Any thing else let me know.

@James

Could you please follow these steps:

- Help -> Profiler

- Profiler window, "Debug Only" tab, set the Debug level to 64

- back to the "Preformance" tab, clear (Clear Log) it if it's not empty

- add a new session

- Profiler window, click "Send Trace to Support" add "attn: Stefane"

- set the "Debug Level" back to 0 and close the profiler

The logs should help me diagnose the issue.

Best regards

This is not the expected behavior. I will ask stef to jump into the thread. You might have to open the profiler and try the refresh button to see what is happening.

Fine, let me know what steps to take..

James.

Hi, we use azure, refresh is set to 300 seconds, need to do CTRL refresh for item to change???

This is all we and good but why cant it auto refresh?

if we make a single change we need to ctrl refresh to see the change??

hi after upgrade to 10.3 i now get the attached when moving between tabs and turning the top pane off/on?

James.

edited by James Dyke on 10/6/2014

Please see attached file.

the WAS a refresh in the menu??

James.

Hi Using Azure for the DB have to refresh each time we add or remove and entry?

After the upgrade the refresh icon is no longer on the file menu?

Thanks James.

Right thanks, so how does the setting work then? do i set 10 for mins? more or less than the timeout?

That is indeed. how does the setting work?

Hi,

we have some customers who have very short timeouts on the session, e.g it locks the screen. so we have to reconnect if we don't use it for a few mins.

is there anyway to keep this from happening? can you "inject" a movement to stop this?

James.

Yes CTRL refresh did the job.

Hi, i am facing the same problem on Azure SQL??

the CTRL and refresh works? why does this work?

James.

edited by James Dyke on 8/26/2014

Hi All,

have successfully imported our database to Azure.

we have the users connected OK. when we add or move items they either don't show or don't move?

Can you shed any light on this?

James.

I got the initial connection.

i found a program to add users, needed to add a "login" first the a user for the server, then on the master AND the actual DB then all is good.

hi All,

i have imported my sql DB into azure, i have configured the SQL DB in RDM and it connect with out an issue, however when i try to access it i get:

System.Data.SqlClient.SqlException: Cannot open database "RDM" requested by the login. The login failed.

Login failed for user 'USERNAME'.

This session has been assigned a tracing ID of '2c6ad3cb-9baa-4a35-b986-bbf76bbf386f'. Provide this tracing ID to customer support when you need assistance.

at System.Data.ProviderBase.DbConnectionPool.GetConnection(DbConnection owningObject)

at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)

at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)

at System.Data.SqlClient.SqlConnection.Open()

at Devolutions.RemoteDesktopManager.Business.DataSources.DatabaseConnectionDataSource.GetData(String sql, IDbDataParameter[] parameters)

at Devolutions.RemoteDesktopManager.Business.DataSources.SQLServerConnectionDataSource.GetDataSourceSettings()

at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.LoadDataSourceSettingsFromDataSource(BaseConnectionDataSource newDataSource)

i know i need to add the user in the azure DB side but do you know where to do this?

Thanks James.

Sorry IE10

Yes that worked,

thanks.