keep alive
0 vote
Hi,
we have some customers who have very short timeouts on the session, e.g it locks the screen. so we have to reconnect if we don't use it for a few mins.
is there anyway to keep this from happening? can you "inject" a movement to stop this?
James.
All Comments (4)
Hello,
It depends on the remoting technology being used. For RDP there is a "Keep alive" setting in the Experience tab. Is this the protocol you were thinking of?
best Regards
Maurice
That is indeed. how does the setting work?
Hello,
This is a service offered by the Microsoft ActiveX for RDP, therefore we can use it only for embedded sessions.
Here's what their documentation says
Note that we expose this value as seconds and we take care of the conversion.
As their doc mentions, there is a group policy at the server level, that one would fix your issues for External sessions as well.
Maurice
Right thanks, so how does the setting work then? do i set 10 for mins? more or less than the timeout?