dewashburn

Mark,

The 32-bit executable has not had the issue.

Log Name: Application

Source: .NET Runtime

Date: 7/18/2017 1:12:01 PM

Event ID: 1026

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer:

Description:

Application: RemoteDesktopManager64.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.Runtime.InteropServices.COMException

at MS.Win32.Penimc.UnsafeNativeMethods.CoCreateInstance(System.Guid ByRef, System.Object, Int32, System.Guid ByRef)

at MS.Win32.Penimc.UnsafeNativeMethods.CreatePimcManager()

at MS.Win32.Penimc.UnsafeNativeMethods..cctor()

Exception Info: System.TypeInitializationException

at MS.Win32.Penimc.UnsafeNativeMethods.CreateResetEvent(IntPtr ByRef)

at System.Windows.Input.PenThreadWorker..ctor()

at System.Windows.Input.PenThreadPool.GetPenThreadForPenContextHelper(System.Windows.Input.PenContext)

at System.Windows.Input.StylusWisp.WispTabletDeviceCollection.UpdateTabletsImpl()

at System.Windows.Input.StylusWisp.WispTabletDeviceCollection.UpdateTablets()

at System.Windows.Input.StylusWisp.WispTabletDeviceCollection..ctor()

at System.Windows.Input.StylusWisp.WispLogic.get_WispTabletDevices()

at System.Windows.Input.StylusWisp.WispLogic.OnDeviceChange()

at System.Windows.Input.StylusWisp.WispLogic.HandleMessage(MS.Internal.Interop.WindowMessage, IntPtr, IntPtr)

at System.Windows.SystemResources.InvalidateTabletDevices(MS.Internal.Interop.WindowMessage, IntPtr, IntPtr)

at System.Windows.SystemResources.SystemThemeFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)

at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)

at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)

Log Name: Application

Source: Application Error

Date: 7/18/2017 1:12:02 PM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer:

Description:

Faulting application name: RemoteDesktopManager64.exe, version: 12.5.4.0, time stamp: 0x591f3ea2

Faulting module name: KERNELBASE.dll, version: 6.1.7601.23807, time stamp: 0x5915fe14

Exception code: 0xe0434352

Fault offset: 0x000000000001a06d

Faulting process id: 0x8cc

Faulting application start time: 0x01d2ffdcd6a0d144

Faulting application path: C:\Program Files (x86)\Devolutions\Remote Desktop Manager\RemoteDesktopManager64.exe

Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll

Report Id: 5c13a55a-6bf5-11e7-b08c-94659c82b274

David,

I checked the two main sessions that I use and they were set to Specific Drives and only C:\ was checked. I went ahead and used batch edit to set all the sessions the same. I will test again.

I'm using RDM Enterprise 12.5.4.0 and currently, every time I connect a USB thumb drive to my workstation, RDM will stop responding. It looks like RDM is trying to use the drive as a local resource in the RDP session.

Great feedback. Thank you David.

I have been noticing all the updates (13 so so far this year) for the free version, yet the last enterprise update was last year. I do see all the beta versions for enterprise, but these are beta and not production. It looks like the emphsis is on the free version. Makes me want to rethink my enterprise subscription.

Sorry for the delay, but this seems to of resolved my issue. I'm currently running 3.5.2.

"In the mean time, let's try something else. Could you go to this folder: /Users/<User>/Library/Application Support/com.devolutions.remotedesktopmanager and rename it (you can rename it however you like, I often just but backup at the end, like so : com.devolutions.remotedesktopmanager backup)."

The same issue is back. Reverted back to 3.0.11 and it is also having the same issue..

Xavier,

The issue did start with 3.5. Even with out the startup password turned off, the result was the same. The app would crash right after it loaded. Version 2.5 got me running again. I found a URL to 3.10 in another post you commented on. So, 3.10 did not have the issue. I installed 3.11 and it also did not have the issue. now the shocker, I installed 3.5 after the 3,11 install and it did not have the issue. It would seem either the 3.10 or 3,11 fixed the issue. It seems that way. I will PM you the log.

forgot to mention the Macbook is running 10.11.3.

I use a pw to unlock the app at start up. As soon as i would enter the pw I would see the layout of the app and then it closes. Same result with the pw disabled. i reverted to 2.5 and that works. I would like to see if the previous 3.x build works, but can't seem to find a download URL. I don't mind installing 3.5 and sending the logs, but i need a version to revert back to in case I need to use the app.

The app is trying to update from 0.9.62.0 to 0.9.64.0, but hangs on installing. It download the the update just fine, but hangs on "Installing Update".