Version 3.5 crashes to desktop
I use a pw to unlock the app at start up. As soon as i would enter the pw I would see the layout of the app and then it closes. Same result with the pw disabled. i reverted to 2.5 and that works. I would like to see if the previous 3.x build works, but can't seem to find a download URL. I don't mind installing 3.5 and sending the logs, but i need a version to revert back to in case I need to use the app.
All Comments (14)
forgot to mention the Macbook is running 10.11.3.
Hi,
Has the problem started with the version 3.5.0.0? Here is a link to the version 3.0.11.0:
https://www.dropbox.com/s/zdnq0j8n2vxx9gu/Devolutions.RemoteDesktopManager.Mac.3.0.11.0.dmg?dl=0
You can backup your app simply by moving the Remote Desktop Manager.app from your Applications folder to somewhere else or just rename it.
Since the app closes after startup you can find the log at the following location:
/Users/Devolutions33/Library/Application Support/com.devolutions.remotedesktopmanager/RemoteDesktopManager.log
Try reproducing the issue before sending me this log (via private message).
Best regards,
Xavier Fortin
One last thing, are you talking about the password set under the security tab in the preferences?
Xavier Fortin
Xavier,
The issue did start with 3.5. Even with out the startup password turned off, the result was the same. The app would crash right after it loaded. Version 2.5 got me running again. I found a URL to 3.10 in another post you commented on. So, 3.10 did not have the issue. I installed 3.11 and it also did not have the issue. now the shocker, I installed 3.5 after the 3,11 install and it did not have the issue. It would seem either the 3.10 or 3,11 fixed the issue. It seems that way. I will PM you the log.
Thank you, I will look it up.
I'm glad your issue is fixed in the mean time.
Xavier Fortin
The same issue is back. Reverted back to 3.0.11 and it is also having the same issue..
Hi,
Sorry that you're still experiencing issues. Can you point out the last thing you did before the issue came back?
In the mean time, let's try something else. Could you go to this folder: /Users/<User>/Library/Application Support/com.devolutions.remotedesktopmanager and rename it (you can rename it however you like, I often just but backup at the end, like so : com.devolutions.remotedesktopmanager backup).
This will force RDM to recreate the basic config. It'll therefore reinitialize your datasources list and any other preferences (Don't worry, that's the reason we rename the previous folder instead of deleting it).
Tell me if the application start after this.
Best regards,
Xavier Fortin
Hi I have the same problem. When I rename the folder the Program start again. But when I import my old Database Ihave the same Problem again.
Best regards
Nils
It starts one time and then it crashed again and i must rename the folder
going back to 3.5.0.0 everything works fine.