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sebastvd

Linking RDM and Jira servicedesk

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Ls,

We recently started using Jira service desk and we have also put the data from our customers' servers in it.

Is it possible that if we select a server from Jira service desk, it will be opened in RDM

API requests in RDM

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Hi,

We use a program called Postman to execute requests. Is this also possible in RDM or can a Postman plugin be made so that we can keep certain configuration parts central.

If desired, I can share a request. The request is made in a json file

RDP using gateway problem

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Is there an update

Sophos Connect user+password+tokencode

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I think the problem was that I copied the key and paste it into the field maybe that behavior is different than when you load from an image, because after the load from image it worked

Sophos Connect user+password+tokencode

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I think I found the problem, I copy paste the Key in the OTP settings and it looked ok, but I just used a tool to capute the QR code and in the OTP clickt on load form image and then saved it. And now it works.

When I looked a the Key it's the same one as I paste it in to.

The only difference I could see is that through the image the account is blank end application is Sophos SFOF

Sophos Connect user+password+tokencode

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I know and i can import it in the Sophos VPN and configure it but then when i try to connect the vpn gives the error AUTH: Received control message: AUTH_FAILED i think the TOTP code is not working because when i manualy start sophos vpn and i fill in username + password+ TOPT it will connect

Sophos Connect user+password+tokencode

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Hubert,

I can configure the TOTP but the client gave me an .opvn file to import but in RDM for Sophos Connect i can't use the .opvn file it must be an .scx, .tbg or ini file and he cant give me one of those

Sophos Connect user+password+tokencode

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@Hubert,

This is not going to work because the TOTP changes every 30 seconds and how you tell it you set a fixed code

Sophos Connect user+password+tokencode

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Ls,

Is there a way that I can set up a connection with Sophos Connect user+password+token code

The connection must be using user and password en after the password a 6 digits time-based code must be added.

The code will change every 30 seconds.

I'm using WinAuth at the moment on the jumphost and setup the connection manually but i hope you can tell me how to do this automatically

RDM V2022.1.25.0

Sophos connect V2.1.20.0309

RDP using gateway problem

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Im using RDM 2021.1.36.0 64bit.

When is create an rdp with a gateway the session starts and then disappears.

I've asked the customer if he can send me an rdp file to check the settings, when i dubbel click on the file i received i can connect to the server if i import the rdp file into rdm and select import RDP content then i can't connect to the server. When i link the rdp file in rdm i can connect to the server.

Can you help me to find out why it don't work when i import RDP content.

Below are the settings form the rdp file i received form the customer, the hostnames are changed so the info of the customer is not displayed

redirectclipboard:i:1

redirectprinters:i:0

redirectcomports:i:0

redirectsmartcards:i:0

devicestoredirect:s:*

drivestoredirect:s:

session bpp:i:32

prompt for credentials on client:i:1

server port:i:3389

allow font smoothing:i:1

promptcredentialonce:i:1

videoplaybackmode:i:1

audiocapturemode:i:1

gatewayusagemethod:i:2

gatewayprofileusagemethod:i:1

gatewaycredentialssource:i:0

full address:s:XXXXXXX.XXXXX.com

gatewayhostname:s:XXXXXXX.XXXXX.com

workspace id:s:XXXXXXX.XXXXX.com

use redirection server name:i:1

loadbalanceinfo:s:tsv://MS Terminal Services Plugin.1.XXX

use multimon:i:1

alternate full address:s:XXXXXXX.XXXXX.com

signscope:s:Full Address,Alternate Full Address,Use Redirection Server Name,Server Port,GatewayHostname,GatewayUsageMethod,GatewayProfileUsageMethod,GatewayCredentialsSource,PromptCredentialOnce,RedirectPrinters,RedirectCOMPorts,RedirectSmartCards,RedirectClipboard,DevicesToRedirect,DrivesToRedirect,LoadBalanceInfo

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layout view problems

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I had reset the configuration folder a few times.

Can it be that when you use the install that some Microsoft Visual C++ is being installed with newer versions and with the zip file not.

layout view problems

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I solved the problem for me.

We always update RDM with the zip file (Devolutions.RemoteDesktopManager.Bin.2021.1.20.0.zip) we do this for years.

I've uninstalled the version on my VDI and manually deleted the devolutions folder from C:\Program Files (x86) and C:\Users\sebastiaan\AppData\Local\Devolutions, then i checked the register and removed the entry's with devolutions in the name.

I've installed the latest version Setup.RemoteDesktopManager.2021.1.27.0.exe, after the installation i've only connected the database.

All the settings in RDM are now standard en the problem is gone.

Can you tell me what the difference is between updating RDM using the zip file and the exe file

RDP connection problem with signature:s and signscope:s

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David,

can you give me an update

layout view problems

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On my test machine i can set the scaling to 125% and then i dont have the issue, it's a workarround for me i hope this can be fixed so that it also works with 100%

RDP connection problem with signature:s and signscope:s

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Hi Jeff,

See the screenshot, when if i fill in the credentials the connection disapears

RDP connection problem with signature:s and signscope:s

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It is still asking for the credentials.

If i start the rdpfile i send you than i can logon with no problems

layout view problems

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Hi,

The option hdpi scaling is on Yes, but is still can't change the scaling.

We have Citrix Workspace 19.11.0.50.

On my test machine i can set the scaling but it must be on 125% and that is not an option

RDP connection problem with signature:s and signscope:s

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I can send you the rdp file in a email or private message.

RDP connection problem with signature:s and signscope:s

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It is asking for the password of the RD Gateway.

When i fill that in the connection disappears from my screen

layout view problems

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Hi Jean-Francios,

I did and that don't helped.

We are now on a Windows 2019 citrix and in the old citrix i was able to set the scaling but now we can't

RDP connection problem with signature:s and signscope:s

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Ls,

I received a rdp file from a client and when i import it to RDM 2020.1.4.0 64bit or 2019.2.24.0 64bit i get the prompt for credentials and after that nothing happends.

When i double click the file i've got from the client outside RDM i can login on the machine.

When i open the rdp file in notepad++ you see below there config, i'v deleted the signature, and connection adresses.

redirectclipboard:i:1

redirectprinters:i:0

redirectcomports:i:0

redirectsmartcards:i:0

devicestoredirect:s:*

drivestoredirect:s:

session bpp:i:32

prompt for credentials on client:i:1

server port:i:3389

allow font smoothing:i:1

promptcredentialonce:i:1

videoplaybackmode:i:1

audiocapturemode:i:1

gatewayusagemethod:i:2

gatewayprofileusagemethod:i:1

gatewaycredentialssource:i:0

full address:s:

gatewayhostname:s:

workspace id:s:

use redirection server name:i:1

loadbalanceinfo:s:tsv://MS Terminal Services Plugin.1.XXX

use multimon:i:1

alternate full address:s:

signscope:s:Full Address,Alternate Full Address,Use Redirection Server Name,Server Port,GatewayHostname,GatewayUsageMethod,GatewayProfileUsageMethod,GatewayCredentialsSource,PromptCredentialOnce,RedirectPrinters,RedirectCOMPorts,RedirectSmartCards,RedirectClipboard,DevicesToRedirect,DrivesToRedirect,LoadBalanceInfo

signature:s:

Can you give me a help on how i can get this work in RDM

layout view problems

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I do have the problem also, i'm on a Citrix server and i can't set the scaling any more.

layout view problems

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Yes if I change the scaling settings then there are no problems

layout view problems

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Ls,

The Windows display scaling setting is set on 100% when I change it to 125% I don't have any problems

layout view problems

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It was unchecked so I checked the option but the problem is still there

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