RDP using gateway problem

Im using RDM 2021.1.36.0 64bit.

When is create an rdp with a gateway the session starts and then disappears.
I've asked the customer if he can send me an rdp file to check the settings, when i dubbel click on the file i received i can connect to the server if i import the rdp file into rdm and select import RDP content then i can't connect to the server. When i link the rdp file in rdm i can connect to the server.

Can you help me to find out why it don't work when i import RDP content.

Below are the settings form the rdp file i received form the customer, the hostnames are changed so the info of the customer is not displayed
redirectclipboard:i:1
redirectprinters:i:0
redirectcomports:i:0
redirectsmartcards:i:0
devicestoredirect:s:*
drivestoredirect:s:
session bpp:i:32
prompt for credentials on client:i:1
server port:i:3389
allow font smoothing:i:1
promptcredentialonce:i:1
videoplaybackmode:i:1
audiocapturemode:i:1
gatewayusagemethod:i:2
gatewayprofileusagemethod:i:1
gatewaycredentialssource:i:0
full address:s:XXXXXXX.XXXXX.com
gatewayhostname:s:XXXXXXX.XXXXX.com
workspace id:s:XXXXXXX.XXXXX.com
use redirection server name:i:1
loadbalanceinfo:s:tsv://MS Terminal Services Plugin.1.XXX
use multimon:i:1
alternate full address:s:XXXXXXX.XXXXX.com
signscope:s:Full Address,Alternate Full Address,Use Redirection Server Name,Server Port,GatewayHostname,GatewayUsageMethod,GatewayProfileUsageMethod,GatewayCredentialsSource,PromptCredentialOnce,RedirectPrinters,RedirectCOMPorts,RedirectSmartCards,RedirectClipboard,DevicesToRedirect,DrivesToRedirect,LoadBalanceInfo
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