jhamm

The new 1.3 extension fixed it - thanks!

Any update on this? I am still having issues getting this to work. Thanks!

I am running:

- RDM Version 10.1.9

- ScreenConnect V 5.1.8473.5522

- ScreenConnect RDM Extension Version 1.2

I spoke too soon :(

It was working, but after a reboot of my PC it no longer works again. I get the "Server Connected successfully, but unable to retrieve the server informations." error message like before

attached is the error message

I spoke too soon :(

It was working, but after a reboot of my PC it no longer works again. I get the "Server Connected successfully, but unable to retrieve the server informations." error message like before

That worked - thanks!

PS - If I export all all my entries to a RDM export file, will I lose anything if I uninstall and re install from scratch. How do I do a "complete" uninstall of everything including settings?

This works now for me on a "fresh" install on a different computer running version 10.1.9 with the RDM 1.2 extenstion installed, but when I upgraded my main PC to 10.1.9 it still does not work. Ideas?

Thanks!

I'll try all that out and let you know.

Thanks!

Jeff

Just sent you a private message with entries from the application log

My user source is internal

I have reviewed my ScreenConnect entried in RDM. I've specified ScreenConnect V5 in both the Options for RDM, and also on the tab of the specific ScreenConnect session entry. Still no love :(

Nevermind - that is a beta version

I do see there is a ScreenConnect version 5.1.8208.5485 available. Do you think that might help?

Screen Connect version running 5.0.8132.5459

Windows Server 2008 R2

I am using RDM version 10.1.4. I have installed the ScreenConnect Extension 1.1 on my ScreenConnect server. I have rebooted both my laptop with RDM 10.1.4, and also my ScreenConnect server. Still get the same error message:

"Server connected successfully but unable to retrieve server information"

I tried this, and I get this error message:

"Server connected successfully but unable to retrieve server information"

ideas?

Thanks!

I'm a little confused and hoping you can help me:

1) Where do I download the extension from?

2) Where does this extension need to be installed?

Thanks!

Jeff

Does it work with TeamViewer? We are switching from LogMeIn to a different solution, but need something that works in the embedded tab view from within Remote Desktop Manager

When I start up one of my ScreenConnect sessions from within Remote Desktop Manager, it always opens in a separate window. How can I configure it so that the ScreenConnect sessions open within an embedded tab view?