alvarrx

You have PM with the logs after the update to RDM 10.1.7.0

I still get the error of "Server connected successfully but unable to retrieve server informations" PMing the application log.

My sessions have the http://serverip:8040

The server that is hosting the ScreenConnect has the folder that you are referrencing and contains three files.

Manifest.xml

Promote.png

Service.ashx

The admin account worked! -- The account I was using was in the HOST permission group why is it necessary for the account to be in the admin group?

Thank you for the logs. It seems that RDM is unable to find the Service.ashx file we use in the ScreenConnect extension.

The URL we use to access the extension is under the format: "http://HOST:WEB_SERVICE_PORT/App_Extensions/EXTENSION_ID/Service.ashx/EXTENSION_METHOD_NAME"

Could you check for a few things?

1. Could you make sure to specify the web service port in the URL for the RDM session? By default, the port should be 8040.

2. In your ScreenConnect installation folder, could you make sure that the folder App_Extensions exists and inside it, the folder a161d6cf-0141-4280-a97c-b84c23e0b3da ? This is the extension's identifier for version 1.1. By default, ScreenConnect's installation path is C:\Program Files (x86)\ScreenConnect . In the extension's folder, is the file Service.ashx there?

3. Could you try using the ScreenConnect Administrator account in the RDM entry?

Regards,

edited by Hubert Mireault on 1/19/2015

My user source is connected to a Microsoft SQL database.

I have a windows server 2008 R2 running my ScreenConnect and the version of RDM that I am using is the latest one 10.1.4.0

I have made sure that I have set the settings tab on the session to extension version 5 or higher.

Hello,

Could you take a look in one of your ScreenConnect entries in RDM? By default, in the Settings tab, the ScreenConnect version should be "Default". You can change the default in File > Options > Types > ScreenConnect, and put it to version 5. For more information, you can look at our help topic on ScreenConnect.

Do you have version 10.1.4.0 of RDM? Earlier versions had problems with version 1.1 of our ScreenConnect extension.

Regards

I am experiencing the same issue except my version of ScreenConnect is 4.4.7175.5302 and I am using the latest Remote Desktop Manager 9.2.10.0.