Support

I am trying to log onto my hub, and am getting "Access Denied." [image] Can someone please guide me into finding the right recovery code? I tried some of the 10 codes you can get from the console, but they do not work.

Is there anyway we can export our vaults encrypted and not just obscured? I dont want it to be possible to later import the same files into someone personal hub for example which is possible atm. I havent tried any other passwordmanagers if they are able to import these files, which I hope they cannot.

im using a devolutions hub with a devolutions gateway. i can connect to my devices using the devolutions gateway, but when i try to acces the recordings i get : "No PAM Service connected for this hub" in administration -> priveleged account management -> providers i added a local user (ssh) but when i edit my ssh terminal to credentials -> priveleged account the PAM vault is empty (no results found) how to enable the recording / setup the pam ?

Two session remain on "Opened by me" state and it seems that this the outcome of Launcher app which has been crashed after a temporarily loss of connection. Resetting computer is a solution, is there any alternative?

Hello Is there a command which I can use to create a Custom variable in a Hub Business Vault using PowerShell?

Hello All, I am trying to assign a User Group to a Hub Business Vault using the following commands: Get-HubVault $psHubVault = Get-HubVault | Where-Object Name -eq "<Vault Name>" | Select-Object Name, VaultId #Get the User Group $group = Get-HubGroup | Where-Object Name -eq "DVLS - Application Admins" #Get the Operators Vault Role $contributorsRole = Get-HubVaultRole | Where-Object Name -eq "Contributors" #Assign the Group to Operators New-HubVaultPermission -VaultId $psHubVault.Id -GroupId $group.Id -VaultRoleId $contributorsRole.Id The first command however () retunr an empty VaultID Does anybody know what could be the problem / how I can solve this issue?

Não estou conseguindo fazer login no aplicativo do windows RDM, apresenta e mensagem: Unable to connect. Please try connecting via the web client. Já removi o software e instalei novamente e continua apresentando a mesma mensagem [image]

Hi, At our firm, we currently hold licenses for our password hub. I would like to clarify whether the 60 licenses refer to the total number of active licenses available to all users, or if it pertains to 60 individual active users. Additionally, does this mean that a maximum of 60 users can access the portal simultaneously? Thank you in advance for your assistance. I look forward to your clarification.

Hello, When viewing the password for an EntraID PAM credential stored in Hub, the password is showing as an encoded json string. Performing a heartbeat synchronization returns an incorrect successful result. [image] Attempting to utilize or view the password in RDM results in the following error: [image] If I reset the password using WebUI, the password is visible again for a few days before it turns back into a json string. There are no log entries shown in Hub that indicate the password was edited between reset and corruption. [image] If I manually input an incorrect password, and perform a synchronization it still shows as successful even though the password doesn't match that of the credential in the provider source. Seems like Hub is corrupting the passwords periodically and not performing a legitimate heartbeat validation. This may be related to another post for domain user type PAM accounts becoming locked/corrupted Unable to check in or unlock PAM account Please let me know if you would like any additional info. Thanks Joe

Since Cloudflare just had some issues we lost the Connection to our Vault. What i would expect that when I restart RDM i can select offline and continue to work with the Cached vault. What I got, a greyed out Offline Button and a non working Online connection. Cache is setup to 7 days and i was connected right before... so what did I do wrong? [image]

Good morning. I have been dealing with this on multiple different machines for over a year now, and figured I would finally ask about it. ;-) I already logged in this morning using Google Chrome, and Microsoft Edge browsers and it has disconnected again. It does this on two different machines. One is preferred Google Chrome, and the other is Microsoft Edge. I have uninstalled and reinstalled the extension numerous times and still get the same results on both. Neither machine is set to delete cookies or any internet browsing history. [image] [image] [image] Any way you can provide any kind of insight!? Thank you!

I'm trying to create a Hub Personal account for a very small business and on sign-up it reports the above error message. I've checked the domain at https://check.spamhaus.org/ and it's reporting as clean. How does one contact support?

Hi, we are currently implementing Devolutions Hub Business and I wanted to test the Migration of Bitwarden Enterprise and Personal KeePass files. For Bitwarden I exported the Org Vault as JSON and after i saw that json is not supported by the Hub Importer, again as csv. The csv showed no data in the Hub Importer? (nor an error message) Is the Import of a Company Vault from Bitwarden supported? (csv is filled with data) Also same issue for KeePass 2.59 tried to export as XML, loaded in the Hub Importer, no entries shown, also no error Tried the same as csv, it shows some entries, but stops because of the csv formatting (contains line breaks) The Personal KeePass is not good, but mostly solvable, the broken Bitwarden Import is an huge issue. Tested with Devolutions Hub Importer Version 2025.3.16.0

We use custom fields a lot in our instance, but we can no longer add or edit them. The interface seems to be gone for new entries. I can edit older entries (called "Website (verouderd)") and there the interface for managing custom fields is still there. How can we add/ edit/ delete custom fields in the new interface?

Hello guys, I`m drawing a blank here and so far, support hasn`t come back to me so I hope someone else is able to help here. Yesterday I started the process (described here Configure SSO authentication with Microsoft Azure - Devolutions Documentation ) to setup SSO with EntraID. I verified the domain, created a new Enterprise app and App registration as per documentation. But once I hit bullet point 29, I get the following error message when I try to sign in. Sorry, but we’re having trouble signing you in. AADSTS500113: No reply address is registered for the application. The error message is clear, so I double checked all the steps described but couldn`t find a step where I actually set the reply address. So I have these questions: 1) Is the documentation complete or is there something missing? 2) Where do I set the reply address and 3) What reply address should I use (I already put https://login.devolutions.com/op/login/callback as redirect URI)? Thanks in advance René

Good afternoon. Login.devolutions.com won't open as of today. RDM also can't log in or sync. I'm in Russia. Are we blocked? It only works through a VPN.

Hello, I stupidly deleted the list in personal hub. In remote desktop manager I had enabled the offline mode, is it possible to be a restore via local files? Is there no way to restore? thank you Gio

Is there a way to force the use of a pre-defined template in the documentation tab? I want to instruct coworkers to assemble all customer procedures on the root folder in the documentation tab. Br, D.

When attempting to create a password policy with a mode of passphrase, upon selecting passphrase I immediately get direct to an access denied page. [image] Is this by design, do I now need to subscribe to use passphrases?

Bonjour, Nous avons des requis pour obtenir les informations au sujet des algorithmes de chiffrement au repos et en transit des données qui sont enregistrées dans les voutes du Hub. Pourrait ton savoir quels sont ces algorithmes plus exactement et s'ils sont personnalisables? Pour les données en transits, nous aurions besoin plus particulièrement de savoir quel est le niveau TLS minimum accepté par la portion serveur du Hub et des détails techniques relatifs. Merci.

Hello, I'm currently creating a tutorial video for Hub in german and I'm looking for a complete manual on Devolution Hub (in english). Every Icon, every option explained. So far I 've found several videos, KB-entries and such things, but not a comprehensive manual from A-Z. Hard to believe it doesn't exist but no luck finding it. Any advice? Regards Bertrand Grichting NETKUM AG

I cant remember exactly when it stopped working but its been a few weeks now and since then ive tried reinstalling the MSI or upgrading to new versions, also added new Application Users with the required permissions. But still for some reason my local Service is failing to make contact with my DPH Bus instance, Application Log Event Errors im seeing are: Category: Devolutions.Hub.Services.Business.Services.HubContextService EventId: 0 Error : Hub Key could not be decrypted. ManagedError : InvalidParameter ===Original Message=== Exception of type 'Devolutions.Cryptography.DevolutionsCryptoException' was thrown. Category: Devolutions.Hub.Services.Pam.PamBackgroundService EventId: 0 [Devolutions Hub PAM Service] Could not connect to Devolutions Hub. Make sure to configure your Application User properly in the installer. Like I mentioned I tried reinstalling and recreating the App Users after seeing these errors but it hasn't helped. Any Ideas Thanks

Hello folks. I was wondering if there is a way to force a 're-load' or 're-cache' of my entries for their favicon? I know it sounds extremely stupid and dumb, but I use the icon quite often, as sometimes I have to name things very similar, so a quick glance of the favicon also helps distinguish entries. In the browsers, I see this: [image] Is there a way to 'force' a recompile? Thanks!

Is there a possibility to create regular backups of the Cloud Data according to the possibility with DOD data or lokal Databases before migration? I'd like to get backups now and than without the need to do it manually by export and backup of the directory in %AppData%. Thanks for answers and if none take as feature request ;o) best reagrads, Uwe

When I create a lokal export of the data I get an error message that tells me: NativeError : InvalidMac ===Original Message=== Exception of type 'Devolutions.Cryptography.DevolutionsCryptoException' was thrown. ===Original StackTrace=== at Devolutions.Cryptography.Utils.HandleError(Int64 errorCode) at Devolutions.Cryptography.Managed.Decrypt(Byte[] data, Byte[] key, Byte[] aad, ILegacyDecryptor legacyDecryptor) at Devolutions.RemoteDesktopManager.Business.Connection.<>c__DisplayClass189_0.<DecryptSensitives>g__decryptFunction|0(String encryptedValue) at Devolutions.RemoteDesktopManager.Business.Connection.UpdateSensitives(SensitivePropertyType sensitiveType, Func`2 encryptOrDecryptFunction) at Devolutions.RemoteDesktopManager.Business.DataSources.HubConnectionDataSource.ResolveSensitives(ConnectionEngine engine, Connection connection) What dos it mean? Is that a basic error of one item or does it say no valid data was exported? Thanks for answer!!! Best reagrds, Uwe