Users

All Posts (2)

avatar

rahelahmed

Mac users get black screen when trying to launch RDP connection to the CyberArk Privilege Cloud since this past Monday

avatar
avatar
avatar
avatar
avatar

@hgarcia I resolved this on my side, by reducing the display properties to 15bit.

No other properties worked for me.

Mac users get black screen when trying to launch RDP connection to the CyberArk Privilege Cloud since this past Monday

avatar
avatar
avatar
avatar
avatar

I am also suffering from the same issue, have altered the rendering engine in settings and codec in the RDP session. This has not resolved the issue.

RDM Version : 2026.2.2.1

MacOS : 26.5.1 (25F80)

I believe it may be after the MacOS update I recently executed.

1 - 2 of 2 items