hgarcia

@Maxim Buisson Thank you for the response. For some reason the users we have checked with, this morning, are no longer experiencing the issue. We will continue to monitor.

@Maxim Buisson Thank you for the update. We checked with several of our users and they do not experience what you are seeing. Their black screen persists until they close it. Just to make sure were you able to reproduce the issue connecting to the CyberArk Privilege Cloud?

@Jesse Galarneau Can we please open a case for this? If possible we can jump on a call to troubleshoot the issue. Please advise. Thanks.

@rahelahmed That did not work for us. @Jesse Galarneau Can we open a case for this to troubleshoot and see what we can do to work towards a resolution?

Thank you @rahelahmed. We will try that.

Is there any update on this or is there anything needed to help find the solution to this issue?

Jesse,

The RDM version is 2026.2.2.1 and the macOS version is 26.5.1 (Tahoe). When the user clicks "Open Session" they immediately get the black screen. Prior to Monday they would get prompted with a QR code and URL to authenticate to the CyberArk Privilege Cloud.

Thanks,

Hugo

No changes have been made to the RDM configuration or the CyberArk Privilege Cloud. The Windows version, of RDM, works without issues.