ner0

I seem to have fixed this through quite a bit of trial and error, here are the steps that I have taken (from memory):

1. Export all your entries (make sure that the exported file is not empty, meaning export process worked)

2. Uninstall current version of RDM (manually clear all data & cache before doing so)

3. Get an older version of RDM (I got one from apkpure, v2021.1.5.8, this somehow cleared settings and entries from the newer version)

4. Make sure to NOT setup any app password and DO NOT enable biometric authentication at his point

5. Go to Settings and tap the "Migrate to Android 11" option, then migrate the local storage file (mine is XML though and may not influence the process, I just did it anyway)

6. In Settings, tap the option "Clear offline cache" (may not influence the process, I just did it anyway)

7. Using Play Store update RDM to the latest version

8. Open latest RDM and set an app password, this time it shouldn't prompt for biometrics and a new biometric option should be revealed which will allow to enable biometric authentication if you wish to do so.

Like I said, there was some trial and error, and I redid most of this process twice because the first time I enabled app password and biometrics, it ended up with the exact same problem after updating to the current version. Hope this helps narrowing down the issue or someone who might face a similar situation.

Alright, so I somehow was able to export the credentials locally. I'm unsure about what I did, right or wrong, but I got past that.

Now, I have a different problem that leaves me stuck with the exact same issue: apparently clearing the apps data and cache, uninstalling, rebooting the phone, reinstalling... doesn't clear credentials, vault or the app's settings at all. Everything comes back as if I had not cleared the app. I'm a bit confused as to why that is the case, but at this point it seems impossible to reset the app without root, which I don't have.

Any ideas on this?

I don't really know what I did differently, but I tried again today and weirdly the export worked as expected this time around, both with and without master key encryption, so I guess that's solved despite not knowing what the problem was to begin with. Thanks anyway.

Is it possible that you never had a password for the application but were using fingerprint authentication?

And this continued to work through updates?

This is possible but I'm not sure. I have been using the biometric authentication since the beginning (at least for the past 3 years)... but if the app allowed to use biometrics without setting an app password then it is highly probable that I enabled biometrics without setting one. And yes, this has been working fine through every update until recently (possibly the major update when the UI changed, but I didn't realize it until today for some reason).

In the screenshot are you attempting to add a new password (not change) and is it being canceled out by the biometrics?

I have no way of knowing whether I'm adding a password or changing it because the mechanism doesn't seem to establish a distinction between those two actions (the option is titled Add/Change - and described as to setup, edit or remove it), unless it was supposed to ask for the current one or offer a different screen for removing an existing app password if it existed. Currently it just shows the two fields visible below the error popup that you see on the screenshot; one for new password and another for confirmation/repeat. The biometric authentication appears right after I tap Save, at which point it rejects my fingerprint with the unrecognized biometric error popup.

I was willing to reset the app but have not done so yet on account of not being able to export the current connections/entries (I'll probably try the free cloud backup tomorrow, thanks for the tip). At this point it's not critical since the app still works properly with the exception of the export function and the lack of the app password and/or biometric lock. Nevertheless, I appreciate the concern and support provided thus far.

If any other information or test is needed, feel free to ask.

Thank you.

Hi,

Thanks for the support.

The data source is XML.

Thanks.

Hi.

I'm trying to export my connections, Export All (.rdm), but it keeps generating an empty file irrespective of what options I toggle for the exportation, also regardless if I decide to encrypt it with a master key or not. This is actually the first time that I'm attempting to export credentials, but I would assume this to be straightforward yet apparently not.

Note: Android 13, RDM v2023.2.4.0

Hello.

A while ago, possibly after the last major upgrade of RDM on Android, biometrics stopped working and now I can just open the app without needing any kind of authentication and all my credentials are exposed. I tried going to settings and redefining the application password, but when I press "Save" it pops up the biometric authentication and when I use my fingerprint it just shows an error popup saying "Biometrics not recognized. If this problem persists, please deactivate and reactivate Biometrics in the app settings.".

I have looked pretty much everywhere in the app's Settings and there is no Biometrics option anywhere, but I remember it being somewhere because I've been using it for ages with it enabled. I'm trying to avoid purging the app because I don't want to lose all my saved connections, but I'm running out of ideas and that's why I'm reaching out for help.

Thanks in advance.

PS: Android 13, RDM v2023.2.4.0