saxtell

The tab fields are filled in - it works for my co-workers.

We fixed it by reinstalling the application. It's working now.

I've used a reset layout but it did not help.

Version is 6.3.9600.16384.

My Grouped Tab Bar is missing and I don't seem to be able to restore it. If I toggle "Grouped Tab Bar" under "View", nothing happens.

I have followed the steps in this topic and it does not fix the issue:

https://forum.devolutions.net/topic17564-ui-items-missing--unable-to-hide-ui-elements.aspx

@saxtell, in your host's tools tab, have you set the credentials to use?

Yes; it doesn't fix the issue.

We have to run the application as another user and input the domain account credentials, or the features don't work.

Hi,

Thank you for the update. It seems that it's not possible to send the credentials to the event viewer. Have you tried the Remote Management instead?

Yes, we have. Both methods fail due to access denied errors caused by the wrong credentials being passed.

We can work around it by using "run as" to launch the application using our domain accounts rather than our normal user accounts.

We are having the same problem when attempting to use the Services/Event Viewer tools.

After testing, it seems that the problem is caused by incorrect credentials being passed. In our environment, our domain admin accounts are separate from normal user accounts, so we connect to servers using a different account than we use for our local Windows sessions.

If we open a session to a server, the stored domain admin credentials from our private vaults are applied and we can sign in. If we use the services or event viewer tools, however, it appears that the credentials used are our inherited credentials from the local windows session. If we run Remote Desktop Manager as our domain admin accounts, the tools then work fine.

Even if we use Edit Entry (User Specific Settings) and specify our private vault credential entries in the Tools tab, the application still passes our local Windows credentials instead of our domain admin credentials.

This doesn't seem to happen on Computer Management, which works correctly. It's just Event Viewer and Services which aren't working.

EDIT: Inventory Report is not working either, so I assume that's also using the local Windows session credentials instead of the override credentials.

edited by saxtell on 1/7/2015