ladyhawk54

When I log in using Chrome (and I've always only used Chrome) and click on Users, I get a blank screen (I am the account owner as well as an admin). Version 80.0.3987.149 (Official Build) (64-bit)

However, if I log on using Firefox, all users are visible.

Cleared cache, and everything else seems to be working correctly.

Any suggestions?

Thank you,

Roberta Day

Hi Mark,

I just sent the report from my data source information page. I am running the Version 13.0.6.0 64-bit.

Next time I get the pop-up, i will try the CTL+F5 you suggested.

Thanks,

Roberta

Good Afternoon,

Since we just renewed our yearly subscription and uploaded our RDM and Cloud licenses, my RDM is having issues.

When I first log on, I am getting another tech's Devolutions Cloud Account Login screen. It comes up with vmazarin@colospace.com. This tech is no longer with us and has been deleted as both a RDM User as well as in the Cloud account. I am the administrator and the owner, and I deleted his accounts personally. I checked to make sure he was not listed in either site.

When I remove his email and insert mine, rday@colospace and put in my PW, I do connect and see my correct Data Sources. However when I try to click on any of my sessions or sub-folders, i get a pop up window that says I am using incorrect credentials. When I try to close that window, it keeps popping up and I have to do that several times before I can get the session or sub-folder to open or Edit, or any of the other features. I have to do this several times all day, and I have closed out and reopened. Some of the sub-folders are Text docs, and when I try to open them (which we've had for years), I get a final message that says it in an incorrect format.

This just seems to be for me, none of the other techs have complained about these issues.

This is driving me crazy and very hard to get any work done, and suggestions?

Thank you,

Roberta Day

I have another question that may be related. When I try to add a new user, I don't see where i can add the name, password, an other details. Am I missing something?

That worked! Thank you so much.

Roberta

Just sent you the email following your instructions from within my Data Sources

I replied via email, but did not get a response, so here it is again:

Version 11.7.2.0

The datasource we use is ColoSpace

Don't know what else you need, but let me know.

Roberta

I created a new user, but then realized I misspelled his login. Unfortunate, the Edit feature does not allow me to change this, so I just created a new User with the correct spelling. When I tried to delete the original one, it just spins and says "Not Responding" then clears, but the original name is still in the list. I did a refresh and closed out, reopened, but the old name is still in the list. Don't get any error messages. And yes, I do have Administrator privileges.

Thank you!

Roberta Day

For our security process, we need to provide a list of our users that are checked off as " Is Administrator". Other than opening up every user's Data Source, is there a list or report that I can get to provide this information?

Thank you,

Roberta Day

Yes, Maurice, it has been a while, but that's not a bad thing!

Thank you for your response, this works perfectly.

Roberta

We would like to set up a template session that has the format we would like all our techs to use when adding a new customer session in RDM. This way we can standardize everything to all look the same. What I mean by this is we have a "parent" folder for the customer name, and beneath that sub-folders that will organize all of the devices by type.

Right now if I select "Duplicate Entry" it will only copy the main session name.

Please take a look at the doc I've attached on how we set up our sessions and sub sessions. It would be great if there's a way to copy all this rather that having to manually create each folder every time we add a new customer.

Is there a way to Copy a Session, with all it's sub-folders now?

Please let me know if this makes sense.

Thank you,

Roberta Day

What is the difference between the 9.4.9.0 version and the 9.4.6.0 version, which I have now?

Thank you!

Downloaded 9.4.5, and everything looks great, thanks!

Thank you David. Haven't been back on in while, what is the rev number that will fix this sub-grouping details issue?

Thank you David, that did separate them by sub-group, but can we have it showing the way it did before, which was group, then listed with details? This would prevent having to open a session to see details?

The Sessions folders tree, we have sub folders, and they show correctly. However when you click on the main session folder, the dashboard open up with all the names in one list, not separated by the sub groups. I have the Show sun connections box checked off. When I uncheck it, then check it back, there is no difference in how the dashboard list.

Is there another setting somewhere that I need to change?

Thank you!

Roberta Day

That's great, thank you. Will you offer the Beta to everyone, or by invitation only?

Do you have any plans to make your Report module offer more customization? For example, I was asked to see if I could pull a report of all our Managed Customers. We had created a folder called Managed Customers that contains all of our Sessions, and that's what was needed.

You have such a robust system that can contain so much information, it would be nice to have a reporting module that could pull what ever is needed at any level of detail.

Thank you!

Did you see the screen shots I attached to the personal email I sent you?

I'm trying to set up sessions using the credential repository feature. I set up a Folder to store UN/PW's as a credential. Then when I'm adding/editing a session (RDP, WEB, etc) I use, Embedded for Display, Credential Repository for Credentials and then select the correct option from the drop down that I've just added.

For the RDP session, I get a "Your Credentials did not Work" pop-up that allows me to manually enter UN/PW. This does not work either.

For the Web session, it opens up to the correct web page, but need to manually enter the UN/PW, but at least this does work correctly.

Am I forgetting something, or not doing the initial set up correctly?

Thank you!

Roberta

Thank you Maurice. You have been very helpful in clarifying the questions I had on this subject, and saw the issue I was running into.

Hi

Described in http://help.remotedesktopmanager.com/edit_batch.htm

edited by ladyhawk54 on 4/29/2014

Thank you Maurice. Just to be clear, If I highlight all the servers I have listed in a folder under Sessions, then click on the Batch Edit in the toolbar, select Change Saved Credentials, under the Use Specified Credentials option, uncheck the User name and Domain options (unless I want to change these), then type in the new Password, then hit Save. This should then change all the highlighted lines to the new Password. Please let me know if this is the correct way to update everyone. We have hundreds of servers that we would need to change.

Is there a way to change all passwords quickly when we have an employee leave, or other security issue that requires a mass update?

Thank You!