dimx

@Carl Marien the clear of appdata folder works , now I am ok thanks!

@Maxime Morin if you want the logs before fix were like the below

=== Thread 5 (.NET TP Worker) ===

GET https://cloud.devolutions.app/00000000-0000-0000-0000-000000000000/api/healthz

[R 490.7 ms] GET https://cloud.devolutions.app/00000000-0000-0000-0000-000000000000/api/healthz

POST https://cloud.devolutions.app/00000000-0000-0000-0000-000000000000/api/authentication/pre-login

[R 175.2 ms] POST https://cloud.devolutions.app/00000000-0000-0000-0000-000000000000/api/authentication/pre-login => 403 Forbidden

=== Thread 7 (.NET TP Worker) ===

GET https://cloud.devolutions.app/00000000-0000-0000-0000-000000000000/api/server-configurations

=== Thread 32 (.NET TP Worker) ===

[R 226.2 ms] GET https://login.devolutions.com/api/v1/account/encryption-context?deviceKeyId=1747290XXXXXHIDEN

GET https://cloud.devolutions.app/00000000-0000-0000-0000-000000000000/api/version

=== Thread 33 (.NET TP Worker) ===

[R 492.4 ms] GET https://cloud.devolutions.app/00000000-0000-0000-0000-000000000000/api/server-configurations

GET https://login.devolutions.com/api/v1/account/encryption-context?deviceKeyId=1747290XXXXXHIDEN

[R 491.8 ms] GET https://cloud.devolutions.app/00000000-0000-0000-0000-000000000000/api/version

POST https://cloud.devolutions.app/00000000-0000-0000-0000-000000000000/api/authentication/pre-login

[R 186.4 ms] POST https://cloud.devolutions.app/00000000-0000-0000-0000-000000000000/api/authentication/pre-login => 403 Forbidden

I simply changed the deviceKeyId. I'm not sure whether that information is considered sensitive.

@Jeff Dagenais

In that case, could you help me understand why I only see this message on one of my installations that is running the latest version?

I'm connected to a free Hub Personal workspace and there is no user management capability available, so I wouldn't expect to see any options related to enabling or disabling users.

Hi , I have the same error , on Administration → Users

I have the below:

my version is

Remote Desktop Manager 2026.3.8.0 64-bit (PreJIT)

Runtime: .NET 10.0.12

Platform: Microsoft Windows 10.0.26200

Workspace: Devolutions Hub Personal

Allocated memory: 326 MB

when I try it on my laptop with 2026.2.16.0 everything works perfectly