jamesmontgomery

Hi Michel,

You're point is clear in 1 and 2 enough. I've waited > 1 day with the service disabled. Additionally the GW has since reported into hub as down. The entry doesn't seem to use the failover gateway.

re: point 3: The entry is set to inherit from folder. Which is configured to prompt for the list. The list appears but it does not appear to use the chosen gateway. No error is made visible to the user. Is there a log I can check to determine what is happening?

re: point 4. I mention I have duplicate entry in the vault without gateway failback configure using the same gateway I picking from the list. Only to point out that the target asset it available from that gateway and works when gateway failback configuration is not in play. This duplicate entry doesn't affect the entry in point 3 - because that one is not connecting successfully or doing anything at all really.

Thanks,

James

Hi Yevgeniy,

Appreciate the response. I might add as a newer (but revisiting user to the Devolutions product set) - its relatively unclear whether I'm encountering a bug or lack of feature parity between DVLS and Hub.

Can you let me know if there is a comprehensive feature comparison page (including interop with RDM) that I could review on your documentation site anywhere.

Thanks,

James

Hi Samuel,

Yes the connection via Gateway works with and without recording enabled. When remote recording is enabled it asks if I still want to connect even though the PAM service is unavailable - if I tell it to continue I connect to the RDP session via Gateway without an issue.

Is there an additional service to install for session recording to work on Gateways?

Thanks,

James

Hi Folks,

Does anyone know the conditions in which case that the alternative gateways are selected?

I stopped the services on preferred gateway but RDM still seems to pick that over the specified fall-back instance.

When I choice to select from a list - I can select the other gateway but nothing happens.

If I have a separate entry with same IP, same gateway (without fall back settings) it connects fine.

RDM 2025.1.29.0

Hi Folks,

Anyone able to select gateways in quick connect in 2025.1.29.0?

My datasource is Hub.

Hi Samuel,

I updated to the just released version:

From:2024.3.29.0

To:2025.1.29.0

I can now see an option for remote. But also just get an error when trying to use it:

Hey,

I had session recording enabled on the Hub side already. All settings appear to be about Local based on the UI divider. I've played with the combination and so far all seems to record local.

Can you share a screenshot of what good/working looks like?

Hi Benoit,

I have a Hub + Gateway setup. I can configure RDM to record on my client (local) side. I've not yet been able to pick a combination of settings that result in the Gateway storing the recording.

Can you confirm what RDM entry settings result in the Gateway storing the recording?

Thanks,

James

Hi Folks,

When using RDM with Hub + Gateways, and session recording is enabled, is there any combination of settings that results in the recording being stored on the Gateway side?

Hi William,

That worked. Saying that, its not ideal from a setup perspective. Personally I'd have preferred to see a setup on the portal where the gateway is pending activation/setup - adding a setup code in the process that is one time use and supplied to the installer, gateway moves to activation on successful use via outbound connectivity to the portal.

When setting up a new gateway on hub - it appears test connection is required to succeed in order to add.

Can you confirm if the connection to the gateway is made on 7171, and is the from IP addresses Devolutions or from the user logged into the Hub portal?

If traffic originates from devolutions is there a list of known IPs we could allow?

Can you confirm the address is the Access URI e.g. https://host.domain.tld:7171

According to https://forum.devolutions.net/topics/42085/filtrage-firewall-entre-devolution-hub-et-la-gateway this communication into the gateway is required only for initial setup. Is that correct?