Devolutions Cloud / Gateway / Recordings with RDM

Devolutions Cloud / Gateway / Recordings with RDM

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jamesmontgomery

Hi Folks,

When using RDM with Hub + Gateways, and session recording is enabled, is there any combination of settings that results in the recording being stored on the Gateway side?

All Comments (11)

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Benoit Cortier

Hi James,

Recordings are always stored on the Gateway—never on Hub. The Gateway functions as the recording server, meaning Devolutions never has access to your recordings.

Are you experiencing any issues with this setup?

Let us know if there's anything we can do to help!

Benoit Cortier

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jamesmontgomery

Hi Benoit,

I have a Hub + Gateway setup. I can configure RDM to record on my client (local) side. I've not yet been able to pick a combination of settings that result in the Gateway storing the recording.

Can you confirm what RDM entry settings result in the Gateway storing the recording?

Thanks,

James

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Samuel Dery

Hello,

Thank you for your reply,

In your Hub Web interface under "Administration" -> "System Settings" -> "Session Recording" have you enabled the option "Enable Devolutions Gateway recording"? With this enabled, in your entry Properties if the Gateway is configured when going under the "Sessions Recording" section you should have the option to select "Remote" instead of "Local".

Let me know if this helps,

Best regards,

Samuel Dery

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jamesmontgomery

Hey,

I had session recording enabled on the Hub side already. All settings appear to be about Local based on the UI divider. I've played with the combination and so far all seems to record local.

Can you share a screenshot of what good/working looks like?