John222

Hello Richard

we updated our RDM version yesterday. It's now working again. Thank you for fixing it.

Kind regards

Reto Rayen

Thank you Richard.

I let you know, as soon we updated it RDM and Devolutions server.

Hello

I'm sorry if I repeat some information that's already been gathered, but the post has become a little confusing and I don't see the information in the attached ticket.

Originally I had thought that this was a straightforward setup - you have RDM running on your client system, you connect to various Windows servers by RDP and choose "Log Off" and it no longer worked on Win2k16 servers.

However, do I understand that the setup is a little more complex than that? It sounds like you are doing:

RDM (Client) -> RDM (Jump Server) -> Server

And that this is failing when the RDM (Jump Server) is a Win2k16 host, but working correctly if it's a Win2k19 host. Is that correct? Do the final RDP servers also have RDM or RDMAgent installed? Please let me know if I'm wide of the mark here.

It's important that we understand this correctly because there is no API for logging off a server over RDP. We have a few different techniques that can be used (as seen from the settings) and this is all very dependent on the environment.

Thanks and kind regards,

Hello Richard, we are connecting to a jump host which is either a "Windows Server 2016", "Windows Server 2019" or "Windows Server 2022". On this jump host the RDM is installed and we connecting with the RDM with the RDP protocol to the servers. I hope i could help you with that answer.

The screenshots you provided are not the cause of it. As the settings

are the same on both jump host servers. The only difference is "Windows

Server 2016" and the other one is "Windows Server 2019". Both

servers are obviously installed with a gui. Otherwise we could not open RDM

without a gui.

The destination servers are also setup with a GUI.

I have to mention that the issue occured when we upgraded our RDM server and client to the newest RDM and Devolutions server version.

Hello @Maxim

do you have any news on this issue?.

Hello @Maxim

no, our RDM server is running on a normal Windows Server 2019 (Desktop experience). Our RDM clients runnung on different server versions, as mentioned already.The screenshot with the settings i will send you as a private message.

FYI: on 2024.1.28.0 (Enterprise on MSSQL) logoff on Win2k12/16/19/22 works.

Is the RDM client on this version or the server?

I have some news on this.

We found out that the issue only occurs on "Windows Server 2016" servers. We do not have the issue on "Windows Server 2019" and "Windows Server 2022" servers.

Hello Maxim

we have the same issue after upgrading to the latest RDM version. We updated the server and the client at the same time.

We have the version 2024.1.25.0 64bit installed.

We have also tried with the portable version 2024.1.28.0 you mentioned.