(user deleted)

Hi,

thank you for your quick response.

We have ~ 1700 Entries in the datasource. This should not have changed since previous version.

The slow ui behaviour is not related a specific operation in the RDM. The whole ui including main menu reacts only after a delay.

Example: If I click on "File" the whole application interface blanks out to gray and is not responsive (like some rendering thread is blocked). After some seconds the ui is updated and the menu shows. For other ui elements it just freezes for some seconds. This delayed reaction/microfreezing happens on nearly every ui element (menus, tree-nodes, buttons) interaction. Sometimes clicks are not registered and a button has to be clicked twice.

I just mentioned this because this does not seem to be normal and may be related to the "main" freezing issue. This happens after some hours and the users are forced to use the windows task manager to kill the RDM task.

Example: I do not close the RDM in the evening and let the machine run over night. On the next morning the application is frozen.

Regarding the log I will talk to a colleague who is responsible for that kind of configuration. If I have a look at the "Application Logs" view it seems empty for the last 60 days. Maybe app logs are is disabled completely.

Thank you very much!

Hi,

since upgrading to version 13 the RDM is nearly unusable. Everyday I have to use the taskmanger to shut down the process since it completely freezes, even when no connections (commonly RDP is used ) open.

This happens to most of our RDM users.

We use a MSSQL database for configuration.

We are currently using 2021.1.32.0 64 Bit.

We tried:

Installing RDP windows fix.

Switching between 32/64 Bit.

Another thing all users mention: Since RDM 13 the software feels sluggish in general. The UI often does not respond or takes some time to react to input.

I see there are some threads regarding this issues. Is there a general solution found by now?