malinovskiypavel

No problem at all, Denis.

Thank you for your help.

I'm waiting for the new version =)

Hi Denis,

vt100 didn't help

Here is the log for connection with this setting:

[12/23/2020 12:36:02] Devolutions Protocols version: 2020.12.14.1 Windows
[12/23/2020 12:36:02] Starting SSH, verbose level: 2
[12/23/2020 12:36:02] Setting up connection
[12/23/2020 12:36:02] Connecting as lalala
[12/23/2020 12:36:02] SSH banner: SSH-2.0-SSHD-CORE-0.13.0

[12/23/2020 12:36:02] Sending kex init
[12/23/2020 12:36:02] Received kex init
[12/23/2020 12:36:02] Selected algorithms: ecdh-sha2-nistp256, ssh-rsa, aes256-ctr, aes256-ctr, hmac-sha2-256, hmac-sha2-256, none, none
[12/23/2020 12:36:02] Sending ECDH kex init
[12/23/2020 12:36:02] Received ECDH kex reply
[12/23/2020 12:36:02] Successfully authentified server
[12/23/2020 12:36:02] Sending new keys message
[12/23/2020 12:36:02] Sending userauth service request
[12/23/2020 12:36:02] Received new keys message
[12/23/2020 12:36:03] Received service accepted message
[12/23/2020 12:36:03] Sending userauth init request
[12/23/2020 12:36:03] Received userauth failure: password,keyboard-interactive,publickey
[12/23/2020 12:36:03] Starting interactive authentication
[12/23/2020 12:36:03] Sending userauth interactive request
[12/23/2020 12:36:03] Received userauth info request: Password authentication / {Password: }
[12/23/2020 12:36:03] Sending userauth interactive response
[12/23/2020 12:36:03] Received userauth success
[12/23/2020 12:36:03] User authenticated successfuly by password interactive
[12/23/2020 12:36:03] Sending session channel open request: 0/-
[12/23/2020 12:36:03] Received channel open confirmation: 0/0 WS 200000/2097152 MPS 32000/32768
[12/23/2020 12:36:03] Sending pty request: 0/0 vt100 width = 186 height = 37
[12/23/2020 12:36:03] Received channel failure: 0/0
[12/23/2020 12:36:03] Error starting the terminal
[12/23/2020 12:36:03] Disconnection in progress
[12/23/2020 12:36:03] Sending channel close request: 0/0
[12/23/2020 12:36:03] Disconnecting

Here is without vt100:

12/23/2020 12:39:30] Devolutions Protocols version: 2020.12.14.1 Windows
[12/23/2020 12:39:30] Starting SSH, verbose level: 2
[12/23/2020 12:39:30] Setting up connection
[12/23/2020 12:39:30] Connecting as lalala
[12/23/2020 12:39:30] SSH banner: SSH-2.0-SSHD-CORE-0.13.0

[12/23/2020 12:39:30] Sending kex init
[12/23/2020 12:39:30] Received kex init
[12/23/2020 12:39:30] Selected algorithms: ecdh-sha2-nistp256, ssh-rsa, aes256-ctr, aes256-ctr, hmac-sha2-256, hmac-sha2-256, none, none
[12/23/2020 12:39:30] Sending ECDH kex init
[12/23/2020 12:39:30] Received ECDH kex reply
[12/23/2020 12:39:30] Successfully authentified server
[12/23/2020 12:39:31] Sending new keys message
[12/23/2020 12:39:31] Sending userauth service request
[12/23/2020 12:39:31] Received new keys message
[12/23/2020 12:39:31] Received service accepted message
[12/23/2020 12:39:31] Sending userauth init request
[12/23/2020 12:39:31] Received userauth failure: password,keyboard-interactive,publickey
[12/23/2020 12:39:31] Starting interactive authentication
[12/23/2020 12:39:31] Sending userauth interactive request
[12/23/2020 12:39:31] Received userauth info request: Password authentication / {Password: }
[12/23/2020 12:39:31] Sending userauth interactive response
[12/23/2020 12:39:31] Received userauth success
[12/23/2020 12:39:31] User authenticated successfuly by password interactive
[12/23/2020 12:39:31] Sending session channel open request: 0/-
[12/23/2020 12:39:31] Received channel open confirmation: 0/0 WS 200000/2097152 MPS 32000/32768
[12/23/2020 12:39:31] Sending pty request: 0/0 xterm-256color width = 186 height = 37
[12/23/2020 12:39:31] Received channel failure: 0/0
[12/23/2020 12:39:31] Error starting the terminal
[12/23/2020 12:39:31] Disconnection in progress
[12/23/2020 12:39:31] Sending channel close request: 0/0
[12/23/2020 12:39:31] Disconnecting

And one amendment - the destination server isn't a Cisco device, this is a common Linux server.

@malinovskiypavail,

If you still receive the -1 error message, please consult this KB article on that matter

https://kb.devolutions.net/rdm_error_code_fail_1_non_speciffic_error.html

Best regards,

I've done this (matched all settings in Algorithm support) but still have the Error code FAIL (-1) non specific error

Version 2020.3.23.0 64-bit

@malinovskiypavel,

Are you running RDM Mac or RDM Windows?

Which version are you using?

What is the exact message that you receive?

Best regards,

Hi,

nothing has changed from the time of my initial message

RDM Win version 2020.3.19.0 64bit

The message is the same.

Hi guys,

I still have an issue with login to me servers.

Maybe i can provide you with some more debug information and details?

Our engineering department, would like to know if you're able to connect to this server using another client?

Yes, sure. I can connect these servers using default PuTTY client without any problems.

Hi Samuel,

please review the logs.

[10/19/2020 18:29:56] Starting SSH, verbose level: 2
[10/19/2020 18:29:56] Setting up connection
[10/19/2020 18:29:56] Connecting as lalala
[10/19/2020 18:29:56] SSH banner: SSH-2.0-SSHD-CORE-0.13.0
[10/19/2020 18:29:56] Sending kex init
[10/19/2020 18:29:56] Received kex init
[10/19/2020 18:29:56] Selected algorithms: ecdh-sha2-nistp256, ssh-rsa, aes128-ctr, aes128-ctr, hmac-sha2-256, hmac-sha2-256, none, none
[10/19/2020 18:29:56] Sending ECDH kex init
[10/19/2020 18:29:56] Received ECDH kex reply
[10/19/2020 18:29:56] Successfully authentified server
[10/19/2020 18:29:56] Sending new keys message
[10/19/2020 18:29:56] Sending userauth service request
[10/19/2020 18:29:57] Received new keys message
[10/19/2020 18:29:57] Received service accepted message
[10/19/2020 18:29:57] Sending userauth init request
[10/19/2020 18:29:57] Received userauth failure: password,keyboard-interactive,publickey
[10/19/2020 18:29:57] Starting interactive authentication
[10/19/2020 18:29:57] Sending userauth interactive request
[10/19/2020 18:29:57] Received userauth info request: Password authentication / {Password: }
[10/19/2020 18:29:57] Sending userauth interactive response
[10/19/2020 18:29:57] Received userauth success
[10/19/2020 18:29:57] User authenticated successfuly by password interactive
[10/19/2020 18:29:57] Sending session channel open request: 0/-
[10/19/2020 18:29:58] Received channel open confirmation: 0/0 WS 200000/2097152 MPS 32000/32768
[10/19/2020 18:29:58] Sending pty request: 0/0 xterm
[10/19/2020 18:29:58] Received channel failure: 0/0
[10/19/2020 18:29:58] Error starting the terminal
[10/19/2020 18:29:58] Disconnection in progress
[10/19/2020 18:29:58] Sending channel close request: 0/0
[10/19/2020 18:29:58] Disconnecting

My RDM version is:

2020.3.8.0 64-bit

Thanks for the link but this is another issue.

Hi everyone,

I'm getting such an error when I'm trying to login into a few my servers via ssh. Please look at the screenshot attached.

Please provide me with debugging steps so I'll be able to gather all necessary information for you .

Thanks in advance.