benja

Hello,

Perfect! Also, after having a discussion on that matter with our Engineering Department, they mentioned that you could also run 2 instances of RDM at once, each running half of your RDP entries.

In order to be able to do this, you would need to go under File -> Options -> Advanced and check the "Allow multiple instances" option:

Best regards,

Thank you for your suggestions, but we've already implemented that option in the past.

Hello,

Thank you for your quick reply!

In general, 30 RDP connections would be the maximum. That being said, this number varies depending on which tasks are performed on the remote system.

To increase the maximum amount of GDI objects, I would recommend consulting this link: https://stackoverflow.com/questions/38612364/how-to-increase-the-maximum-amount-of-gdi-object-for-windows-10

Best regards,

Thank you for your suggestions. We will try that and let you know how it goes.

FYI: What we do in those RDP sessions is that we run some RPA programs that we develop. We only need to have the RDP sessions active and open for the bots to run.

Hello,

Could you please go under File -> options -> Advanced -. Hardware acceleration, select "DirectX" and see if this issue still occurs afterward?

Best regards,

Thank you for the suggestion, we'll try that and I will let you know how that goes.

70 opened RDM is a lot of connections. You might have enough memory but I don't think that you will have enough of GDI object. We will try to help you but I suspect that you will get some problem with other solution as well.

Regards

Would you mind to expand a little bit on that please? For example: What do you mean by GDI object and if you say that 70 opened connections is too much, then how many do you recommend or how many your software is capable to handle?

Hello,

What type of datasource are you running?

Is it possible for you to update your RDM to version 2020.2.13.0?

https://remotedesktopmanager.com/home/download

Please note that if you are running SQL Server as your backend datasource, a database upgrade is required.

https://help.remotedesktopmanager.com/database_upgrade.html

Best regards,

We updated the software yesterday to that version and today the problem happened again.

We are not using a datasource like that, it is just local.

This issue is very urgent for us, because is affecting our business. We've been paying the Enterprise edition but sadly we are starting to look other alternatives.

BTW: We have your software deployed in a VM Windows Server 2019. This instance open about 70 RDP Sessions and consumes roughly 3 GB of RAM, so is not a problem of memory.

Hello,

To view your DPI settings under Windows 10, please go under Settings -> Display -> Under "Scale and Layout" you will see the scaling that is currently selected. The recommended value is 100%.

That being said, have you found anything related to this issue in your Windows Event Viewer?

Best regards,

Regarding the first:

the machines running your software are VM, so the DPI settings are disabled

and for the second: nothing strange in the Windows Monitor Viewer, not a single error.

Hello,

What is your DPI setting? Is it more than 100%?

The next time that the red X occurs, could you go in Windows Event Viewer and let us know if there's some relevant information's in that area regarding RDM?

Best regards,

The problem still persist. How can I see the DPI settings? and if it is more than 100%, which % do you recommend?

Hello,

Is it possible that you are running a multi-monitors setup? As example, 2 or 3 screens + HDPI?

Could you provide us more information on your display configuration please?

Best regards,

It is not running in a multi-monitor setup. The program is running in a Virtual Machine Environment.

Hello,

Could you try the solution(s) proposed in this help article

https://devolutions.atlassian.net/servicedesk/customer/kb/view/555352106

Best regards,

Yes those solutions work, but temporarily. We are looking for a permanente fix because we are using the enterprise edition for production stuff that works at night.

So it appears that it is still something without a permanent solution.

@benja,

The red X issue in the navigation pane should have been resolved in 2020.1.20.0.

Could you post a screenshot of the issue, I just wanted to be sure we are referring to the same thing.

Best regards,

Here there is a picture

And this is the version that we are using

Hello,

This is already available in RDM 2020.1.4.0. You can download this version here

https://remotedesktopmanager.com/home/download#Beta

Best regards,

Our company has the latest version installed 2020.1.20.0 64-BIT and this problem still happens. It happens to us at least once a day. Is there a permanent fix for this in any of your versions?