Red Cross in navigation list

Hello,

There are a few things you can try to get rid of the red X.

First, try going to the Window tab and click Reset Layout

Sometimes, that can fix some Red X issues.

If that doesn’t work, you can try to close RDM, then navigate to %localappdata% -> Devolutions -> RemoteDesktopManager and delete every file with the .lyt extension.

If neither of those methods does the trick, you will have to move the RemoteDesktopManager folder from localappdata to your desktop, then uninstall RDM, reboot your computer, reinstall RDM and move the RemoteDesktopManager folder back in its original place. Once you reopen RDM, the red X should be gone.

Best regards,

Clearing the .lyt files first didn't do anything.

Resetting the navigation didn't do anything.

But removing the .lyt files AFTER resetting the navigation worked....

@motz

Thank you very much. This worked like a charm

@motz, thank you for that! I know this is an old post, but this has been driving me crazy and your suggestion worked!

Thanks!!

@motz, Same as for Atari007, I know it's an old post but your suggestion worked and made my day much better, thank you :)

Hi Devolutions,

I wonder if this issue will ever get a real fix?

Yes, these workarounds do resolve the issue.

But in fact it's a long existing bug in the software that eventually should get fixed, so the issue can't happen anymore...

@dsacross,

We have made some enhancements regarding this issue lately. We have been able to reproduce internally and this will help for a permanent resolution.

What version of RDM are you running? What type of data source are you using?

Best regards,

I got this again today too.

RDM 2019.2.24.0 64bit

Using Devolutions Online Drive as data source

Win 10 1909

Resetting the layout and then deleting the .lyt files fixed it for me.

Hello,

We are working on a permanent fix but the workaround is to delete remotedesktopmanager.ext if reset layout does not work.

Regards

Hi David

Do you have a rough ETA on this fix? I have several users complaining about this problem, resetting layout is not an option as the red crosses cover where the button would normally be. The other alternatives here also do not seem to fix the problem, unless the client requires a reboot after these changes have been made in which case it does work. Although it isn't really viable to constantly have to close and reopen RDM to get it to work properly. Any guidance appreciated!

Hello,

This is already available in RDM 2020.1.4.0. You can download this version here

https://remotedesktopmanager.com/home/download#Beta

Best regards,

Hello,

This is already available in RDM 2020.1.4.0. You can download this version here

https://remotedesktopmanager.com/home/download#Beta

Best regards,

Our company has the latest version installed 2020.1.20.0 64-BIT and this problem still happens. It happens to us at least once a day. Is there a permanent fix for this in any of your versions?

@benja,

The red X issue in the navigation pane should have been resolved in 2020.1.20.0.

Could you post a screenshot of the issue, I just wanted to be sure we are referring to the same thing.

Best regards,