tsi

Hello,

In our structure configuration of RDM we have a folder with the name of the client follow by subfolders which contains the user authentication information and also the VPN configuration.

With this configuration it is possible for our employess to click on "Open VPN" and then enter a server with another subfolder authentication information.

Our goal is that the employees use only the authentication info of the subfolder that they are connected to.

How can we accomplish this ?

thanks and BR.

Hello Erica,

I'm very thankfull for your clarification.

I've already did a performance test environment with assistance from a Devolutions's technician. He said the performance was taking the normal amount of time for the configuration that we have. He explained me the same things you did mention.

About point 3) your resolution definitely works.

Thanks so much for your assistance Erica.

Best regards,

Hello Erica,

Thanks for the update information.

We made the update yesterday and i've already done my tests:

1) Authentication - Our DPS is configured to authenticate by Domain Authentication.

By default RDM is configured to use windows authentication.

Both ways of authentication (username/password and Windows authentication) works fine within premises.

When i try authenticate out of office (e.g. home) only username/password works, Windows authentication shows an error saying 401: Unauthorized (My windows authentication is the same as i use at the office)

2) 1st Login - Although performance remains the same (takes 1-2 minutes to authenticate), no problem with loading permissions, that problem is solved.

3) When adding new permissions to users (add their user to a security group in the AD) it takes a long time on RDM to have access to a folder.

Even if i log off and log in doesn't update the permissions, even going to File->Data sources and reauthenticate.

Only if i change the authentication method (Windows authentication - username/password) it forces to load the data from the AD.

So far, this is my analyzes on the new update.

Thnaks once again Erica and i Hope to ear from you.

Best regards,

Hello Erica,

Thanks a lot Erica for the information and the workaround. That is the process i've been telling the users to do.

I'll wait for the new release to test it and i'll give you my feedback.

BR,

Hi Erica,

Thanks for the reply.

Currently RDM is in version 14.1.1.0 and DPS is in version 6.1.0.0.

BR,

Hello,

So, I've been having a problem with RDM authentication.

Some users complain that in the first log-in (and sometimes more often) the folders that they have permissions to doesn't appear.

Everything in the DC is ok. It's only in the first attempts of authentication that this problem occurs. After some attempts it retrieve the information and everything works fine.

How can i troubleshoot this problem and resolve it ?

Thanks in advance...

Thanks Jeff for the response.

I've been testing the Devolutions Web Login and now i've another question...

The licensing of PVM comes with the RDM or DPS licensing or is sold independetly ?

Best regards

Hello.

I've a little problem with browser authentication in Remote Desktop Manager.

In my company's domain we have employers who connect to different costumers using RDM. In a group of clients we need that our employes authenticate to a Microsoft Portal using Microsoft account authentication, without knowing the password.

The main problem is that the web browser uses 2 pages for authentication, first the username page and then the password page. How can perform automatic authentication in this case ?

Best Regards

Sure i understand.

My problem here is that a client has a IPSec tunnel which all employes of my company use to access the client infrastructure.

Our goal is to automate the access and no employes need to know none of the passwords of access.

This specific client has the tunnel which i need to configure in RDM to access them ...

Do you know a work around of this problem ?

best regards,

Only ?

But what is this option ? (see image pls)

thank you.

Hello,

I'm having a little trouble configuring a ipsec tunnel with FortiClient Add-on.

My question here is how can i input the pre-shared key on the RDM Add-On?

Thanks very much!