johnmantsch01

Yes it works. The test also works from the application as well when testing the data source.

It worked fine until I updated to 12.02 today.

Still not working.

It was updated from the application. I'll download it and try.

It would not open or download with IE.

screen print from chrome is below.

Thank you

Yes I tried the API one as well with the same result.

Local firewall is turned off.

Thank you

The old value was Default.

I changed to Web Service client but I still get the same error when launching RDM.

Thank you

I did. It is the last error message in my post.

I had the site whitelisted on our firewall and can now get to the site on Chrome; however RDM still gives the same error.

Thank you

Getting error that connection was closed when launching RDM 12.02.

Error Details When launching RDM:

System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. ---> System.IO.IOException: Authentication failed because the remote party has closed the transport stream.

at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)

at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)

at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)

at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)

at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)

at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)

at System.Net.ConnectStream.WriteHeaders(Boolean async)

--- End of inner exception stack trace ---

at System.Net.HttpWebRequest.GetResponse()

at Devolutions.Cloud.ApiWrapper.RestClient.GetInfoDataFromBodyRequest[T,K](String apiUrl, T postObject)

at Devolutions.Cloud.ApiWrapper.CloudWebClient.Login(String userName, RDMOLoginParameters parameters)

at Devolutions.RemoteDesktopManager.RDMOProxy.RDMOWebApiClient.Login(String userName, String password, String datasourceID)

at Devolutions.RemoteDesktopManager.Business.DataSources.DevolutionsOnlineDriveConnectionDataSource.Login()

at Devolutions.RemoteDesktopManager.Business.DataSources.DevolutionsOnlineDriveConnectionDataSource.GetDataSourceSettings()

at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.c29fbd34504079a3525ca4c390d5d4074(BaseConnectionDataSource cf40b69955d088020784eb92737f0a505)

Error when testing the connection:

WebException - The underlying connection was closed: An unexpected error occurred on a send.

at System.Net.HttpWebRequest.GetResponse()

at Devolutions.Cloud.ApiWrapper.RestClient.GetInfoDataFromBodyRequest[T,K](String apiUrl, T postObject)

at Devolutions.Cloud.ApiWrapper.CloudWebClient.Login(String userName, RDMOLoginParameters parameters)

at Devolutions.RemoteDesktopManager.RDMOProxy.RDMOWebApiClient.Login(String userName, String password, String datasourceID)

at Devolutions.RemoteDesktopManager.Managers.DevolutionsOnlineDriveManager.Login()

at Devolutions.RemoteDesktopManager.Frames.DataSources.FreDevolutionsOnlineDriveDataSource.c3ccd9187f2aee7d4b83e3950732762ad(Object c19f185fd70cefc696ba148af1c4faf54, EventArgs cf1018bb83ec7debd818319fd3cb4844e)

at System.Windows.Forms.Control.OnClick(EventArgs e)

at System.Windows.Forms.Button.OnClick(EventArgs e)

at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)

at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)

at System.Windows.Forms.Control.WndProc(Message& m)

at System.Windows.Forms.ButtonBase.WndProc(Message& m)

at System.Windows.Forms.Button.WndProc(Message& m)

at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

------------------------------------------

IOException - Authentication failed because the remote party has closed the transport stream.

at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)

at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)

at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)

at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)

at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)

at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)

at System.Net.ConnectStream.WriteHeaders(Boolean async)

Error going to https://cloud.devolutions.net from browser:

This site can’t be reachedcloud.devolutions.net unexpectedly closed the connection.

Try:

• Checking the connection

• Checking the proxy and the firewall

• Running Windows Network Diagnostics

ERR_CONNECTION_CLOSED

Unable to use RDM