hammond.rhys

All working! Yes, I was using the Free RDM application instead of the Enteprise RDM version, I had assumed the license would just unlock the free edition and turn it into the enterprise. Thank you to the Devolutions team for the quick replies.

Looks like I was trying to register the "free" edition with my paid license key. Downloading the correct version now.

Cheers for the quick reply.

I just purchased Remote Desktop Manager Ent. (Single license) during the black friday promotion but the serial key provided says invalid when I

attempt to register the product. One thing that might be wrong is during the payment I noticed I could log in and provide my details before I authorised the payment. I only noticed this after I clicked authorise payment and I did not want to upset the transaction so I just left it go. My account is the same email address provided during the payment but after I logged in it did not show up under my licenses, thankfully I could add it manually which it has recognised and accepted.I can see the expiry date which autopopulated.

I cannot register RDM using using the cloud option or manually entering the key.

Help?