purchased Remote Desktop Manager Ent. (Single license) during blackfriday promo but serial is invali
purchased Remote Desktop Manager Ent. (Single license) during blackfriday promo but serial is invali
I just purchased Remote Desktop Manager Ent. (Single license) during the black friday promotion but the serial key provided says invalid when I
attempt to register the product. One thing that might be wrong is during the payment I noticed I could log in and provide my details before I authorised the payment. I only noticed this after I clicked authorise payment and I did not want to upset the transaction so I just left it go. My account is the same email address provided during the payment but after I logged in it did not show up under my licenses, thankfully I could add it manually which it has recognised and accepted.I can see the expiry date which autopopulated.
I cannot register RDM using using the cloud option or manually entering the key.
Help?
All Comments (11)
Hello,
Could you send a copy of your serial email to support and mention this thread. Your serial number should work fine with or without the Cloud Account.
Just to be sure you get the invalid serial when you register it manually in Help->Register Version?
David Hervieux
I just tested in here and the license was valid, I am communicating through email at this time,
Maurice
Looks like I was trying to register the "free" edition with my paid license key. Downloading the correct version now.
Cheers for the quick reply.
All working! Yes, I was using the Free RDM application instead of the Enteprise RDM version, I had assumed the license would just unlock the free edition and turn it into the enterprise. Thank you to the Devolutions team for the quick replies.
Hello,
i have the same problem, i purchase Remote Desktop Manager Entreprise Licence and when i add licence i have message with Trial expired and when i check information i see "Standard Edition" in licence information.
I download last version of Remote Desktop Manager version (Windows) from your site and i previously uninstall version 10 and i test to delete Devolution path in my profile but problem is identical.
Best regards,
Florent CHAUVIN
Have you download RDM Enterprise? This is not the same installer than the Free Edition
David Hervieux
Yes, entreprise version from this link : http://remotedesktopmanager.com/Home/Download?utm_source=LicenseRDM
Best regards
Florent CHAUVIN
Thank you for reply.
I send you a private message with my licence information.
Best regards,
Florent CHAUVIN
Hello,
thank you for your help, new licence key is fully functionnal.
Regards,
Florent
I have the same issue what want to keep all my work from free version do I have start fresh
Hello,
Please consult the following help topic for the transition from the Free Edition to the Enterprise Edition
http://help.remotedesktopmanager.com/kb_transitionfromfreetoenterprise.htm
Best regards,
Jeff Dagenais