Annoying web reauthentication for Devolutions Hub

Hi @RDMTinkerer2,

We're trying to reproduce internally, unsuccessfully for now. In the mean time, can you confirm that the "Inactivity logout time" setting is currently off in your Devolutions Hub? https://docs.devolutions.net/hub/web-interface/administration/configuration-security/authentication/

We'll keep trying on our end.

Cheers,

I have it set to "off". On the Hub in RDM I have settings as in the following screen. Today so far so good, no reauth and no double browser tab. I'll let you know if/when it happens again. Thanks!

OK so the error with double reauthentication and "Please contact your administrator to request an invitation" just happened again. I think this always happens when the computer wakes up from sleep (not hibernation), when RDM was running when it went to sleep. The sleep was caused by closing the laptop's lid.

Indeed in past weeks I was just closing the lid of my laptop far more often - and since the previous forum message only once, today.

The OS is fully updated Windows 11 Pro, and RDM is the newest version.

@RDMTinkerer2 My guess would be RDM tries to reach the Hub server before the wifi adapater has established its connection with whatever network, causing an unhandled error and erroring out. I've tried to reproduce this in the past but could never get this behaviour to happen and thus I cannot tell what the error is. I'll try to see if we can setup some logging to at least tell us what the error is in your logs and then we could handle it properly.

It sounds very plausible. You may want to check the NetworkChange.NetworkAvailabilityChanged event and only attempt those requests when the network is available.
https://learn.microsoft.com/en-us/dotnet/fundamentals/networking/network-info

Hello,

I hope you're doing well.

To help us further investigate the issue you're experiencing, could you please provide a sanitized version of your configuration file? You can follow the steps outlined in the following guide:
https://docs.devolutions.net/rdm/kb/how-to-articles/send-sanitized-configuration-file/

Additionally, could you confirm the following:

• Are there any sessions running when this happens?

This information will help us better understand the situation and move forward with troubleshooting.

Please let me know if you have any questions or need assistance generating the sanitized file.

Best regards,

Thank you.

To respond to your question - no a session is not running while it happens.
What hit me just now is that I have 3 data sources: a local database, a personal hub and a business hub. Maybe that explains why there are 2 reauthentications occurring?

And I generated the configuration file, but while following the instructions to send it securely I encountered an issue with the Sharefile:


This is the link in the docs:
https://devolutions.sharefile.com/filedrop
After clicking it I got this - don't know what to enter there, and I suppose it should be a different screen maybe?


Here's the link from the browser's address bar:
https://auth.sharefile.io/tenant/enter?returnUrl=%2fconnect%2fauthorize%2fcallback%3fclient_id%3dDzi4UPUAg5l8beKdioecdcnmHUTWWln6%26state%3do5gP9qKbLq1U5Ql0iL7NKQ--%26response_type%3dcode%26redirect_uri%3dhttps%253A%252F%252Fsecure.sharefile.com%252Flogin%252Foauthlogin%26scope%3dsharefile%253Arestapi%253Av3%2520sharefile%253Arestapi%253Av3-internal%2520offline_access%2520openid

It happens both in Firefox and Chrome.
Happy to share the file once this gets resolved!

Hey team,

While waiting for resolution of the Sharefile, I have some additional feedback.

The issue changed. Right now the screen is different color scheme, and there's just **one** reauthentication tab. I'm using RDM 2026.1.18.

So double reauth is gone (for now).

What bothers me the most is why it occurs always and only when the computer wakes up from sleep and RDM was previously running? Never on other occasions. Not even if I don't start RDM for a week and then start it.

Thanks!

Hello,

Thank you for your response.

I’m glad to hear that the first issue has been resolved.

Regarding the second issue, based on our observations, it appears to be related to the system waking from sleep.

RDM may be attempting to refresh Devolutions Hub tokens before network connectivity is fully re-established, which could trigger the reauthentication prompt.

Please let me know if you require any further assistance.

Best regards,

Thanks

> RDM may be attempting to refresh Devolutions Hub tokens before network connectivity is fully re-established, which could trigger the reauthentication prompt.

But... does it have to? Please employ NetworkChange.NetworkAvailabilityChanged event so that nothing is sent before network is up. Thanks!
https://learn.microsoft.com/en-us/dotnet/fundamentals/networking/network-info