BUG - Copy One-time password from menu doesn't work

Hello Milan,

Thank you for your question.

Could you please let me know what your datasource is?

Additionally, could you send me a screenshot of the issue? This will help me understand it better and attempt to reproduce it on my end.

Best regards,

Hello,

Thank you for your screenshots.

Could you please follow these steps and try the portable version?

1. Download the file from our site: https://devolutions.net/remote-desktop-manager/home/thankyou/rdmbin/

2. Create a folder where you would like to store the portable version.

3. Extract the ZIP file into the new folder.

4. Launch the RDM executable from the new folder.

5. Test the issue you encountered with this portable version of RDM.

Please let me know if the issue persists with the portable version. Meanwhile, I will test the issue on an MS SQL data source to see if I encounter the same problem.

Best regards,

I have this same issue. Using SQLite, running v2004.3.12.0, Windows 10. All the other copy options work, I see the popup and it's copied to the clipboard. "Copy one-time-password" does nothing no matter what context menu I try it on. "View one-time-password" and copying from there works.

Hello,

Thank you for your message.

Could you please let me know which entry type you are trying to process?

Additionally, could you try pasting the content outside of RDM, for example, into a Word document, to see if it works?

In the meantime, please update your RDM to the latest version, as it works for me on this version.

Best regards,

> Could you please let me know which entry type you are trying to process?

I just have the one entry (I think) with an OTP and it is a web site entry.

> could you try pasting the content outside of RDM

Tried that many times. It's not there either. "Copy one-time password" does nothing with the clipboard inside or outside RDM. The original clipboard contents will still be there, unchanged.

> please update your RDM

Done. Not fixed.

Hello,

Thank you for your response.

Could you please follow the steps in this document to set up OTP for an entry?

https://docs.devolutions.net/rdm/kb/how-to-articles/otp-usage-entries/

Let me know if this helps.

Best regards,

The OTP code is setup. I quote from above:

• "View one-time-password" and copying from there works.

The code is setup correctly in RDM. That just one menu item, "Copy one-time-password", does not work.

And I do have the setting "One-time password" enabled under Application > Clipboard > Copy credentials

Hello David,

I have opened a case regarding the issue you mentioned and have sent you a request for a recording to assist with troubleshooting. I will be working on reproducing the issue on my end.

Please let me know if you need any further assistance.

Best regards,

I didn't get a request for a recording. Not my email inbox or spam folder nor in my forum inbox.

All I do is right-click the entry in the tree list and select "Copy one-time password" (the menu item is enabled). I do not get the RDM "Clipboard Notification" pop-up message and nothing happens to the clipboard.

Right-click and select "View one-time password" shows me the code and I press the copy icon. Then I do get the RDM "Clipboard Notification" pop-up, and the OTP is on the clipboard.

If I double click to start the session and right-click the session's tab and select "Clipboard --> Copy one-time password", the same nothingness happens, no pop-up and no clipboard change.

Hello,

I apologize for the oversight; I realized I didn’t have the correct email address initially.

I've now sent a new request. I will also follow your instructions and attempt to reproduce the steps using your recording and explanations.

Best regards,

Recording uploaded.

Hello,

Thank you for your recording.

I have replicated your environment but, unfortunately, could not reproduce the issue.

However, with the help of your recording, I have opened a case with the developers. I will keep this case pending until we receive their feedback.

I’ll update you as soon as I have any further information. Please don’t hesitate to reach out with any additional questions.

Best regards,

Hello, apologies for the delay in responding. The issue we were experiencing has now been resolved by upgrading to one of the newer versions 2024.3.

Thank you for your assistance.

Updated to 2024.3.16.0. Not fixed. Still no pop-up notification and clipboard remains unchanged. Copying OTP from "View OTP" still works.

Hello David,

Thank you for your response.

As we spoke on the case, the developers are aware that the latest version does not resolve the issue, and I will keep this case open until a fix is released.

Please feel free to reach out if you have any further questions.

Best regards

Hello,

We have fixed a bug related to 'Copy one-time password' in the right click window with the clipboard not working, it will be available starting from version 2024.3.27.0 of RDM.

Regards,

I look forward to it. Thank you. I'll report back.

Hi. Any updates on this? I am experiencing the same issue too. My data source is the Devolutions Business Hub.

Regards,

Jeffrey

It was fixed for me in 2024.3.27.0 and continues to work.

I have issues with the web browser plugin whereby when I select to copy the one-time code to clipboard, it does not work. username and password entries copy to clipboard normally...

Hi,

Could you confirm whether you’re connecting directly to Hub Business using Devolutions Workspace Browser extension or if the extension is connected to Remote Desktop Manager?

Are you able to view the OTP (One-Time Password) in the entry overview within both the extension and the web interface? Does this issue occur with all entries that include an OTP or only specific ones?

Additionally, could you let us know which credential source you’re using for your OTP? OTP Usage with Entries – Credential Sources

Best regards,