Custom installer manager performance
Hi all
yesterday I've submitted a customer installer package, normally it takes 1 or 2 hours to complete but it is still idle.
is the process crashed, hanging, or bad performance ?
One other question: the RDI we submit is essentially a ZIP file with a default.cfg file inside, if I looked well. Are there any more things you do in the customer installer service, or can we mimic the same functionality by deploying the default MSI from the download website, and replace the default.cfg file? (or optionally: add our own MST to the MSI) .. just a thought, and a question from our packaging team here.
Regards, Ben
All Comments (7)
Hello,
We've been having issues with our custom installer machine, but it should be back on track right now. There's a bit of a backlog, but your package should be ready in a few hours.
As for your second question, at the moment only the default.cfg file is supported. You could mimic the same behavior by creating your own default.cfg file for RDM to use.
Regards,
Hubert Mireault
Thx, I can see my package is processed now.
Regards, Ben van Zanten
Hi all
once again , i've submitted a package request and am waiting for over an hour.. is it stalled again?
normally it only takes a few minutes..
Regards, Ben
Hello Ben,
I have contacted our IT Department on that matter and will get back to you shortly.
Best regards,
James Lafleur
Hello Ben,
Our IT Department has been able to resolve the issue, and I have successfully generated one. Could you try again please?
Best regards,
Christine Breault
I can see the installer is created now, seems fine. Will download and test.
Thanks for the quick response.
Regards, Ben
You are welcome @ben05
Let us know if you require more assistance.
Regards,
Christine Breault