Genius IT

Hi,

since updating the Chrome Browser Extension to version 2026.3.4.6, passkey login is no longer working. The popup for selecting a saved passkey does not appear.

In Microsoft Edge (currently on version 2026.3.3.0), passkey login works as expected.

We tested this using a passkey stored for a Google account.

Best regards,
Leon Schmidt

I have performed some additional tests. The current setup is as follows:

• RDM on Client: 2026.3.16

• RDM on Jump Host: 2026.3.16

• Devolutions Agent on Jump Host: 2026.3.3

Unfortunately, the issue still persists.

As part of my troubleshooting, I deployed a new Jump Host on a Windows 11 VM and installed the latest versions of both RDM and the Agent. When using this new machine, the Jump connection works without any issues.

The most notable differences between the new VM and our productions Jump Hosts (which by the way still works with the legacy RDM jump) are:

• The OS, the Jump Hosts are running Windows Server 2019.

• The Microsoft Security Baseline has been applied to the existing Jump Hosts. Download Microsoft Security Compliance Toolkit 1.0 from Official Microsoft Download Center

• The Windows Firewall configuration has been hardened.

I hope this helps narrowing it down. If you need any logs, let me know.

Best regards,

Leon Schmidt

Hello Richard,

Thank you for the detailed update on the issues.

Once the updates are available, I would be happy to test them in our environment and provide feedback.

Looking forward to the releas.

Kind regards,

Leon Schmidt

PM send.

The setting didn't resolve the issue.

And no worry about unblocking me. I'm testing the new version in our testing environment.

Hi,

after updating RDM (2026.3.10.0) and the Agent (2026.3.0.0) to the latest versions, a Jump Host connection is no longer possible.

Before the update, we were using the legacy RDM Jump, which is now deprecated.

Does anyone have an idea why this is no longer working?

Thanks in advance.

Leon Schmidt