bricejordanboyer

Hello Devolutions Team,

I would like to submit a feature request regarding the CyberArk integration in Remote Desktop Manager.

Context :

In our environment, we need to use CyberArk PVWA entries in RDM to bind accounts to connections.

However, this approach has an important limitation:

Binding a CyberArk account via a PVWA credential entry :

• Works well for RDP (PSM-based sessions)

• But it does not fully support other use cases, particularly:

  • Web connectors (non-HTML5)

  • Other connection types requiring structured credential binding

As a result, we are forced to rely on PVWA entry configuration for binding, which is not flexible enough to cover all connection scenarios.

At the same time, the CyberArk Dashboard provides a much better experience for browsing and selecting accounts—but it cannot be used today to persistently bind credentials to entries.

Problem :

There is currently no unified way in RDM to:

• Select a CyberArk account

• Bind it to an entry

• Reuse it consistently across all connection types (RDP, Web, others)

This creates a split usage model:

• PVWA entries for binding (limited)

• Dashboard for browsing (non-persistent)

Feature Request :

We would like to see the CyberArk Dashboard enhanced to support full credential binding capabilities, so it becomes the single interface for all use cases.

Key idea :

Allow selecting a CyberArk account from the Dashboard and binding it directly to RDM entries, regardless of connection type.

Suggested UX :

From an entry or folder (primary use case)

• Right-click on an entry (or folder)

• Select:

  • “Select credentials from CyberArk Dashboard”

This would:

• Open the CyberArk Dashboard selector

• Allow choosing an account

• Automatically bind it as a PVWA-linked credential

Bulk support (important) :

• If applied to a folder, the binding would:

  • Apply to all child entries

  • Enable large-scale updates

Expected Outcome :

• Remove dependency on PVWA entry configuration for binding

• Enable consistent credential usage across:

  • RDP (PSM)

  • Web connectors (including non-HTML5 scenarios)

  • Other connection types

• Make the CyberArk Dashboard the central interface for both discovery and binding

Benefits :

• Unified workflow (discover → bind → use)

• Better support for real-world CyberArk usage

• Reduced manual configuration effort, and manual account selection

• Improved efficiency when managing multiple entries

• Better alignment with environments not relying on HTML5

Please find attached a screenshot illustrating how credential binding is currently performed manually through PVWA entries :

Thank you !

Hello,

Thanks for that !

We will test it and get back to you if necessary!

Hello Devolutions Support,

I would like to request an enhancement regarding the CyberArk integration in Remote Desktop Manager.

Example :

- Connection type: RDP entry

- Entry settings: Advanced -> CyberArk

- “Connect on double click” = Yes

- “Preferred component” = PSM-RDP

Issue

If the CyberArk Dashboard (in RDM) is not connected/logged in, double-clicking the RDP entry triggers a generic Microsoft RDP error message (e.g., “Remote Desktop can’t connect…” / “Remote access to the server is not enabled…”). This message is misleading because the real cause is that RDM is not authenticated/connected to CyberArk, so it cannot properly initiate the PSM-RDP flow.

Steps to reproduce

1) Ensure the CyberArk Dashboard in RDM is disconnected (not logged in).

2) On an RDP entry, set Advanced -> CyberArk:

- Connect on double click = Yes

- Preferred component = PSM-RDP

3) Double-click the entry.

Actual result

- RDM shows a generic RDP connectivity error (Windows/RDP), which suggests network/RDP configuration issues.

Expected result

- RDM should detect that the CyberArk Dashboard is not connected and display a clear message such as:

“You are not connected to the CyberArk Dashboard. Please connect/login to CyberArk before starting this session.”

Attachments

- I attached screenshots showing the entry configuration and the misleading error message.

Environment

- RDM version: [2026.1.14.0 and 2026.1.19.0]

- CyberArk integration/plugin version : PVWA 14.2

- CyberArk component: PSM-RDP but same issue with Web connector

Could you please confirm if this behavior is expected today, and if an improvement like the above could be considered in a future release?

Thank you,

Brice Boyer

Bonjour,

Je n'ai pas trouvé le moyen de voir l'on est connecté à une entrée CyberArk PVWA Credentials comme celle ci-dessous.

Une fois connecté à cette entrée, il n'y a pas moyen de voir que nous sommes connecté ou non (visuellement).

Serait-il possible d'ajouter quelque chose pour cela ?

Juste un indicateur visuel ou peut être changer la couleur du logo ou mettre en surbrillance l'entrée ?

Merci pour votre aide !