CyberArk Connectors in RDM: No clear error when Dashboard session is missing (Example : PSM-RDP on double-click)

Hello Devolutions Support,

I would like to request an enhancement regarding the CyberArk integration in Remote Desktop Manager.

Example :
- Connection type: RDP entry
- Entry settings: Advanced -> CyberArk
- “Connect on double click” = Yes
- “Preferred component” = PSM-RDP


Issue
If the CyberArk Dashboard (in RDM) is not connected/logged in, double-clicking the RDP entry triggers a generic Microsoft RDP error message (e.g., “Remote Desktop can’t connect…” / “Remote access to the server is not enabled…”). This message is misleading because the real cause is that RDM is not authenticated/connected to CyberArk, so it cannot properly initiate the PSM-RDP flow.

Steps to reproduce
1) Ensure the CyberArk Dashboard in RDM is disconnected (not logged in).
2) On an RDP entry, set Advanced -> CyberArk:
- Connect on double click = Yes
- Preferred component = PSM-RDP
3) Double-click the entry.

Actual result
- RDM shows a generic RDP connectivity error (Windows/RDP), which suggests network/RDP configuration issues.

Expected result
- RDM should detect that the CyberArk Dashboard is not connected and display a clear message such as:
“You are not connected to the CyberArk Dashboard. Please connect/login to CyberArk before starting this session.”

Attachments
- I attached screenshots showing the entry configuration and the misleading error message.

Environment
- RDM version: [2026.1.14.0 and 2026.1.19.0]
- CyberArk integration/plugin version : PVWA 14.2
- CyberArk component: PSM-RDP but same issue with Web connector

Could you please confirm if this behavior is expected today, and if an improvement like the above could be considered in a future release?

Thank you,
Brice Boyer