travito

Hello,

Perfect !

I will send you a link with instructions shortly in your private messages.

Best regards,

I have been out sick for a few days and am finally back in the office. I have uploaded the dump file I had created and it is named "Forum - Memory Issues and Frequent Freezes-Problem2"

Just chiming in to report another freeze this morning. Was off yesterday and the weekend and came in to find it not working this morning.

Hello,

Thank you for reporting this to us, did you send us the minidump file through the ShareFile link I sent in your private messages ?

Best regards,

Hi Zachary,

The link that was sent previously is no longer valid. I do have a minidump file available to send, but will need a new link.

Just chiming in to report another freeze this morning. Was off yesterday and the weekend and came in to find it not working this morning.

2023.3.20 had problem 2 this afternoon. I've recently wiped and reinstalled this PC due to issues I managed to cause myself. Problem 1 hasn't happened recently so it may be sorted.

I'll be sending the file in via the link you provided to me, in the next few minutes.

Edit: It's been long enough that the link has expired, so I'll need a new one if you'd still like the dump file.

I am still on 2.27.0. I will upgrade and see if the issue resolves.

Good morning, Problem 1 happened again this morning

System.OutOfMemoryException: Insufficient memory to continue the execution of the program.

at MSTSCLib.IMsRdpClient9.Connect()

at AxMSTSCLib.AxMsRdpClient9NotSafeForScripting.Connect()

at Devolutions.RemoteDesktopManager.Frames.Embedded.FreEmbeddedRDP.Connect()

API hooking is disabled

I grabbed a minidump just in case it's helpful, although this is not the issue that you had requested the minidump for. If you think it would be useful, I can upload it to y'all via the link you sent me previously.

Pardon my ignorance here, but Problem 2 happened again tonight. I don't see that the app itself has any kind of dump it does itself. Is there a particular file I should be looking for, or is there a particular method I should use to collect a dump for your use?

Problem 1 happened again today. I have turned off the API hooking and restarted the application. I'll report back if it continues to happen.

Problem 2 hasn't happened in the last couple of days, but I do have the link should it happen again.

So far, Problem 1 has not happened today, which is odd because I've not made any changes to my system today, and it was happening yesterday across multiple reboots. If it happens again, I will disable that setting and see if that alleviates it.

Problem 2 seems to be fairly random. Sometimes it is after I unlock my workstation, but other times it happens when I've been using my PC. My entries are almost entirely RDP sessions, but I do have some external programs (namely RSAT consoles and the Microsoft ConfigMgr console) that I use RDM to launch with an administrative account. I'll keep an eye out to see if it's happening with a particular number of open entries.

RDM Version: 2023.2.27.0

License: Free

Data Source: SQLite, Data source stored on a network drive.

OS: Windows 11 22H2 22621.2134

Problem 1:

When trying to connect to RDP sessions, the software tells me that there is an unexpected error when trying to connect to some RDP sessions. The error in the application log is:

System.OutOfMemoryException: Insufficient memory to continue the execution of the program.
   at MSTSCLib.IMsRdpClient9.Connect()
   at AxMSTSCLib.AxMsRdpClient9NotSafeForScripting.Connect()
   at Devolutions.RemoteDesktopManager.Frames.Embedded.FreEmbeddedRDP.Connect()

The release notes say that my version of RDM was intended to fix an out of memory issue, but it seems to have caused one for me. My system is not out of or low on memory when this error occurs, nor does the RDM process appear to be using an unusually high amount of memory.

Problem 2:

Frequently (at least once every other day, though sometimes more than once a day) my Remote Desktop Manager will simply freeze up in the background. When this happens I cannot get the window to come into the foreground to use it. If I minimize other windows and attempt to use it, nothing happens until I try to close the application, in which case it tries to pull up what I've clicked on, along with the "Are you sure you want to exit? sessions are open" screen. If I tell it that I do not want to exit, thinking that the issue is fixed, it continues to exhibit the same behavior, not letting me do anything without threat of being closed. When I do confirm that I want to exit, the application process never terminates after the window is closed. I have to go into task manager and terminate the process or I cannot restart the application.

Problem 1 is the more urgent of the two. This is happening so frequently right now that it is making it hard to work because I either need to open several instances of Microsoft Remote Desktop, or I need to keep restarting Remote Desktop Manager.

I don't mind downgrading if there's a specific version I should try downgrading to, but I am nervous about staying on a downgraded version because of the lack of security patches.

Yes, the ability to append text between the two is essential. for customers using AuthLite, they must include a hyphen after the username.

Documentation on Authlite 2FA over RDP is here: 2FA over Remote Desktop Protocol | AuthLite v2.4 Documentation | AuthLite

Excerpt:

Using RDP with AuthLite

To log in to the remote desktop server:

Launch the mstsc.exe client and specify the terminal server you are connecting to

Tap your AuthLite key into the Username field. OATH token users should enter their username followed by a dash “-” followed by the OTP from their token.1

Enter your password into the password field

Connect

1  The password field is hashed by the NTLM protocol, so it cannot be used to enter OTPs.

"Tap your authlite key into the username field" presumably is for yubikey users. OATH users have to put a hyphen and their OTP code after the username.

Hello, I wanted to add a +1 that I would also like to see this feature. We are implementing AuthLite as well, due to increasingly strong requirements from our insurance agency. Many other institutions in our consortium of independent colleges/universities are facing the same requirements, so this may be in higher demand soon.