bodurham01

We can set up an employee that has limited access for testing. Will send you the login via PM when completed. Thank you Hubert.

Hello Hubert,

Thank you for your work so far on this. I just tried RDM beta 13.0.14.0 and we received the same error. If communicating via voice or remote access to reproduce the issue would be of any help please let me know.

Debug logs are below.

"

Double click triggered

Double click node:RDP Gateway - Desktop (rdfarm.organization.com)

--> select top 1 ID, ConnectionID, RepositoryID, UserID, State, Comment, ExpirationDate, MachineName, CreationDate, CreationUsername, CreationLoggedUserName from ConnectionState where ConnectionID = ? and State = ? and (ExpirationDate is null or ExpirationDate > ?) order by CreationDate desc : 91 ms

PassPortalHelper: RequestUser called

PassPortalHelper: Response is false

PassPortalHelper: Error message: You must provide the passphrase field

Opening in Console / Admin mode

--> INSERT INTO dbo.ConnectionLog (

[ID]

,[Username]

,[MachineName]

,[Message]

,[MessageType]

,[ConnectionName]

,[ConnectionTypeName]

,[ConnectionID]

,[ConnectionUserName]

,[StartDateTime]

,[EndDateTime]

,[StartDateTimeUTC]

,[EndDateTimeUTC]

,[GroupName]

,[Comment]

,[LoggedUserName]

,[Prompt]

,[SecurityGroup]

,[Cost]

,[Data]

,[UserInfoID]

,[SupportClose]

,[CloseMode]

,[OpenMode]

,[HostName]

,[Application]

,[Version]

,[IsEmbedded]

,[RepositoryID]

)

VALUES (?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?) : 204 ms

RDP - Disconnect:50331677 / exDiscReasonNoInfo

--> UPDATE dbo.ConnectionLog SET

[EndDateTime] = ?,

[EndDateTimeUTC] = ?,

[ManualEndDateTime] = ?,

[ManualClosedBy] = ?,

[CloseMode] = ?,

[ClosePrompt] = ?,

[ActiveTime] = ?

WHERE [ID] = ? : 172 ms

"

Thank you