hugh

Hello,

Have you tried to manage the HDPI via Windows instead of the application to see if that help?

What I mean is uncheck the option proposed in method 1 in the link below and apply the method 2 instead

https://help.remotedesktopmanager.com/troubleshooting_hdpiscalingissues.htm

Best regards,

Hi

method 2 did the trick. Many thanks for your help.

Hugh

I am using version 12.6.8.0 (i also tried the latest version and it was the same)

@Hugh Wilkinson,

Do you encounter the same issue in Microsoft RDC Manager?

https://www.microsoft.com/en-ca/download/details.aspx?id=44989

We use the same ActiveX, so I would like to know if you encounter the same issue using this application or not.

Best regards,

Hi Jeff

No it doesn't happen when using RDC Manager, all works ok.

Hugh

HI

Need to bump this as I am now seeing this issue. Happens in both version 12 and 13. All the proposed fixes here have not worked. This only happens when the RDP connection is in embedded mode, no issues when opened in external window.

Regards