jbienert

Hi Maurice,

I used the MSI file for the installation of the agent with the same parameters you named for RDM client installation.

Best regards

Jan

Hi Maurice,

thank you for your answer!

I tested your approach with slightly success, but I have follow up problems.

First of all I have to admit that we do not have roaming profiles in that environment and cannot use them in any case. Currently we have about 70 jumphosts and more than 50 users.

I had a clean deinstallation of RDM and the Agent and reinstalled both from the .msi file with given parameters. Then I started RDM locally on the jumphost with my administration user and entered the license key. I then first tried from my local machine with the administration user, this works fine.

Then I started RDM locally with the non administration user and got the installation prompt as well when trying to start RDM on the jumphost. Now this works in the user context, it finds the sources and runs the installation even the user has no local Administration rights, but I expected this prompt to disappear completely. It forces a reboot too and the user has to enter the license key on the jumphost again!

So in our Environment every of the 50+ users would have to install the RDM 70 times and has to enter the license key 70 times as well.

Is there any possibility to deploy in this Scenario without having every user to run though that manual tasks?

Another problem is, that users have to enter the license key even if we have supplied it within the datasource. So a user starts a freshly installed RDM, clicks on cancel when asked for the license key, adds the datasource which contains the license and does not get it working. Maybe this is because we are still on evaluation?

Thanks in adavance for you help!

Best regards

Jan

Hello,

I am trying to get the following configuration running without success.

-Devolutions Server with advanced datasource (SQL Server) on Server 2012R2 -> running fine

-RDM on my local machine (Windows 10) with access to the datasource -> running fine

-RDM Client and Agent on another 2012R2 server as a jumphost for multiple users -> not working

I install the RDM Client and Agent on this jumphost with a user with administration rights. If I try to connect to a configured system behind the jumphost with the same user I installed the RDM Client with everything is working fine. For this test I use the RDM Client on my local machine. If I try the same connection with a different user, I am prompted with the attached message. If I click ok it tries to install from the RDM .msi file which is located in the AppData\Roaming folder of the user which I installed RDM with.

If we would have to expect this behaviour for every user on every jumphost, that won't be useful. What can we do to solve this problem?

Best regards

Jan