V9 ScreenConnect Error

Since the RDM or Screen connect upgrade?

Does it work if you try it with the v8.4?

Since the RDM update. I can try an earlier version tonight maybe and see if the problem persists and let you know.

Hi,
Have you resolved your issue ?
I just finished testing last ScreenConnect version 4.0.5454.5032 with RDM 9.0.1.0 and it seems to work flawlessly.

Regards,

I appologize I have left this sit for so long... hate when that thing called 'work' gets in the way of things :)

We have just installed the very latest ScreenConnect version on our server and I am running RDM 9.0.4.0 but still can't open a ScreenConnect session. Here is what I am getting in my logs:


[11/6/2013 8:48:07 AM]ERROR SILENT System.Net.WebException: The remote server returned an error: (417) Expectation Failed.
at System.Net.HttpWebRequest.GetResponse()
at Devolutions.RemoteDesktopManager.Business.Helpers.ScreenConnect.ScreenConnectHelper.PerformFBALogon(Uri uri, String location, String username, String password)
at Devolutions.RemoteDesktopManager.Business.Helpers.ScreenConnect.ScreenConnectHelper.ConnectServer(String url, String username, String password)


Hope that helps.

Hi,
With our latest version I'm not longer able to reproduce your issue.
At which step it happens ? While editing the session or opening it ?
Is it possible to send me a print screen of your session configuration ?

Regards,

This happens when I try and open an existing connection. However I just tried to edit a connection and even create a new connection and when you try to drop down the list of sessions it gives you the error as shown in the screenshot.

I thought maybe I had forgotten that i changed my password but I logged out of SC and logged back in with the same credentials I have supplied here and that wasn't the issue.

Hi,

According to the error code I added a fix in the application to avoid that error.
But I'm not able to test it. I hope that will solve your issue.
This fix should be in the next release or I will help you to retrieve it.

Best regards,

I would be happy to test the fix if it's available, if not I don't mind waiting until the next release.

This is now included in the version 9.0.5.0:

http://remotedesktopmanager.com/Home/Download

Works perfectly - thank you!