Add TOPdesk as a Ticketing service

Hi CC

I do love feature requests

TOPDesk is full ITSM at first glance, but was are your needs? We have three levels of integration

1. List tickets only
2. Log work, log comments, transition status (I would hope to have a creation flow as well, surely in the next MAJOR release)
3. designed on paper, almost ready to start on it : Full ITSM flow validation : "has the CAB approved a change request with a maintenance window active at this time", will likely be linked to our PAM Checkout

Also, what auth model you are using?

1. Application password + Basic auth - The operator generates one under My settings → Application passwords; the username is the TOPdesk login of the operator who created it. Requires read on REST API and write on Use application passwords in the API Access permission block.
2. OAuth 2.0 — added in the 2025 updates and positioned as the modern path, short-lived tokens. Existing Basic and application-password accounts keep working; there's no forced migration.

Thanks

Hi @Maurice Côté ,

Thanks for your prompt reply to my request, as you love them I will endeavour to come up with some more :-)

Leve 2 integration would be nice.

For the automations we have today, we're using application passwords. For day-to-day work directly into the TOPdesk web UI, we use SAML.

Hope that answers your questions.

Thanks