Cursor disapearing in RDM

We have the same issue since RDM 2026.2.18.0.
RDM is published as a Citrix published application from Windows Server 2025 and Citrix VDA Version 2607 LTSR.

Hello,

Thank you for contacting us on this matter! We investigated the issue with the mouse cursor not being visible in Remote Desktop Manager.

Our current investigation indicates that the behavior may be related to the optional Windows update KB5120998, potentially in combination with the Microsoft Edge WebView2 Runtime. The timing of this update corresponds with the reports we are currently investigating; however, the root cause has not yet been fully confirmed.

As a first diagnostic test, could you please check whether KB5120998 is installed on an affected workstation? If it is installed and your organization's IT policies allow it, please uninstall the update using the following steps:

Settings → Windows Update → Update history → Uninstall updates

After uninstalling KB5120998, please restart the workstation and let us know whether the mouse cursor becomes visible again in Remote Desktop Manager.

If uninstalling the update does not resolve the issue, or if removing it is not possible in your environment, could you please provide us with the following information:

Your Windows display language (for example, German, Danish, English, etc.).

Your Microsoft Edge WebView2 Runtime version. You can find this by opening the following folder and providing us with the version/folder name shown there:
C:\Program Files (x86)\Microsoft\EdgeWebView\Application

While the issue is present, please press Ctrl+Shift+Win+B once. This resets the Windows graphics stack. Please let us know whether the cursor becomes visible afterward.

These results will help us confirm whether the recent Windows update is involved and determine the appropriate next steps.

Best regards,