Multiple Authentications per Day
Hello Forum,
we use RDM with a self-hosted Devolutions Server as our data source and authenticate with Microsoft Azure. The validity period of our token is set to 10 hours in the Devolutions Server, but since a few updates, RDM has been requiring multiple authentications per day. The 2FA window pops up randomly and requests re-authentication. Sometimes, especially in the built-in browser, the new window doesn’t respond, so we have to close RDM via Task Manager. I can’t find any logs about this in RDM, nor any useful information in the Devolutions Server.
We would really appreciate your help.
RDM: 2026.2.12.0
DVLS: 2026.2.9.0
Marco
All Comments (3)
Hello,
Thank you for contacting us on that matter.
We found a similar issue on our end and need a bit more info to confirm whether it's the same cause.
A few questions:
- Is your Devolutions Server accessed through any authentication proxy or reverse proxy setup (e.g., Azure App Proxy), or is it a direct connection?
- Does this happen on all workstations, or only some?
- Does it correlate with a specific action in RDM (auto-refresh interval, opening certain entries, idle time), or does it seem completely random?
Regarding logs — you can check the Activity logs (Reports tab in RDM, or Administration > Vaults > Logs if you have access as an admin): https://docs.devolutions.net/rdm/commands/reports/activity-logs/. They let you filter by date, username, machine name, and message, and cover all CRUD operations, credential usage, and session activity across the vault, which should let us see what's happening around the time of the prompts. When you said you couldn't find anything, was that because you weren't sure where to look, or did you check there and genuinely see nothing relevant?
Let me know if you can see anything and I will open a case for a further investigation.
Best regards,
Tommy Sanders
Hello Tommy,
I haven't looked into those activity logs, but as far as I can see, there are no authentication logs listed. The only place where I'm able to see these logins is in the DVLS login attempts.
Yesterday, I had to reauthenticate three times. I would say it mostly happens when the RDM client has been idle, and it occurs on all clients, although not with the same frequency.
The DVLS is accessing Azure directly.
Hey,
Thanks for your feedback. We are currently working on this issue with the internal support case that was opened. We will update this Tread once there is new information to share.
Best regards,
Stephan