TheGreenBow always ask for add or replace actual configuration

Hello,

Thank you for contacting us on that matter,

To help us investigate, could you please send us:

1. A screenshot of the VPN/SSH/Gateway tab of your RDS entry in RDM.
2. The exact versions of RDM and TheGreenBow installed.

For reference: https://docs.devolutions.net/rdm/kb/how-to-articles/thegreenbow-vpn-configuration/

Best regards,

Hello,

Thanks. Here it is :

Hello,

Thank you for your response.

When you click on “Ajouter”, where does it redirect you? Could you please send me a screenshot showing what happens after clicking this button?

Best regards,

Hello,
No real screenshot to send to you :/ If a choose 'add' or 'replace', it's as if I import a new configuration in my TheGreenBow. Except this message and the need to make a choice on it, everything is ok, even the VPN and the TSE connections

Thanks

Hello,

Thank you for your response.

I believe I understand why this is happening.

The popup appears because your RDM entry contains a path to a .tgb configuration file. Each time the VPN launches, RDM instructs TheGreenBow to import that file instead of simply opening the existing tunnel. Since the configuration already exists in TheGreenBow, it detects a conflict and prompts you to either replace or add it.

Clicking "Abort" cancels the import process, but the existing tunnel remains operational — which is why the connection still works afterward.

Could you please try the following steps and let me know if this resolves the issue?

1. Edit the TheGreenBow entry in RDM
2. Remove the .tgb file path from the field so it is left blank
3. Save the entry, fully quit TheGreenBow (System Tray → Quit), then relaunch the connection

RDM should then use the standard “open tunnel” command instead of the import command, and the popup should no longer appear.

Please let me know if this works.

Best regards,

Hello,

Bull's eye! I've just change the mode parameter from 'import' to 'existing' and everything works.

Thank you for your time! You can close this case.

Hello,

Thank you for your response,

I'm glad to hear that it works then.

Please do not hesitate to contact us back if you need anything else.

Best regards,