Major performance issues with RDM 2026.1.11.4 with macOS 26.4.1 on M5 MacBook Air

Hello,

Thank you for your feedback.

To help us finding the performance problem, please send us a debug performance profiling result when you experience this behaviour.
Go in Help > Performance Profiling > Debug Only tab, and set the level to 65536.

Thank you for your collaboration.

Best regards,

Hello,

Thank you for your feedback.

To help us finding the performance problem, please send us a debug performance profiling result when you experience this behaviour.
Go in Help > Performance Profiling > Debug Only tab, and set the level to 65536.

Thank you for your collaboration.

Best regards,

@Erica Poirier
Hi Erica,
I sent in the log files as a support ticket using the GUI option to send them. It references this forum posting. I've also attached the debug session log with sensitive information redacted.

I will also note, the performance issues seem to be significantly worse if the ribbon is hidden. When the ribbon is set to "Always show ribbon", there is still some slowness, but it's not nearly the level of locking up the application. When it's hidden, navigation is spotty at best, unusably slow at all times, and there are even moments where it seemingly causes significant lock up of the system itself where I get the "spinning rainbow wheel" cursor and even trying to switch to Mission Control to change windows over to the debug logging window will hang.

Hi Jason,

Thank you for sending in the debug log and for the additional details on when the slowness gets worse, that is very helpful.

In your original post you mentioned you have a screen recording that shows the performance issues as well as the comparison with Microsoft Windows App. Would you be able to share it with us?

I will provide a private link in the direct messages to upload it.

Thank you for your collaboration.

Best regards,

Hi Jason,

Thank you for sending in the debug log and for the additional details on when the slowness gets worse, that is very helpful.

In your original post you mentioned you have a screen recording that shows the performance issues as well as the comparison with Microsoft Windows App. Would you be able to share it with us?

I will provide a private link in the direct messages to upload it.

Thank you for your collaboration.

Best regards,

@Alexis Geller Peiro
Hi Alexis,
I've uploaded the screen recording for you to have a look at.

I do want to note that I had an idea last night and gave it a try. When I first setup the application, I was setting up my data source to use my Hub Personal account. What I did last night was go to my ~/Library/Application Support folder and delete the com.devolutions.remotedesktopmanager folder. That cleared out all of my app configuration and had me start from the initial out of box experience when I launched the app again.

This time I set up the data store choosing the option to use the Devolutions Hub Business option, since my Hub Personal account was migrated to the Hub Business Free on Monday. Ever since I re-setup the application using that option the performance has been significantly better without anywhere near the same level of freezing or slowness. It's much closer to the performance of the Microsoft Windows App now than it was before. I've attached a copy of the performance debug log as well for comparison.