Enter the private key password prompt

Hello,

Thank you for reaching out.

To help us narrow down the cause of this issue, could you try the following and let us know if the prompt reappears?

1. Create a new SSH Key entry in RDM and store your private key directly in it.
2. Then by right clicking on the new entry, link it the SSH Key agent instead of referencing the key file directly.

Let us know if the behavior persists after making that change.

Best regards,

"Create a new SSH Key entry in RDM and store your private key directly in it." Where? RDM is a big app with lots of places.
I removed from here and restarted app, still prompted:
removed from key agent and restarted app
and it still prompts:

Hello,

Thank you for the follow-up.

To store the private key directly in the SSH entry, open the entry properties, go to the SSH Key section, and use the dropdown to select one of the following options:

Embedded data: stores the private key directly inside the entry.
File (local): lets you point to a key file on the local computer.
Linked to vault: lets you link the entry to an existing SSH Key entry stored in the vault.

Any of these three options should let you keep the key associated with the entry without being prompted again.

Let us know how it goes.

Best regards,

Hello,

Thank you for the follow-up.

To store the private key directly in the SSH entry, open the entry properties, go to the SSH Key section, and use the dropdown to select one of the following options:

Embedded data: stores the private key directly inside the entry.
File (local): lets you point to a key file on the local computer.
Linked to vault: lets you link the entry to an existing SSH Key entry stored in the vault.

Any of these three options should let you keep the key associated with the entry without being prompted again.

Let us know how it goes.

Best regards,

@Carl Marien
wouldnt that only matter if i tried to open a session using the key?
I am not not opening a session. I am opening RDM fresh. I enter app password, then i get prompted for this ssh key password, before the app has even loaded the left navigation menu.

Also nothing has changed with my sessions, they all use the same key but neither the key, the setup i already showed or the key setup in the configured sessions have been changes. Just the RDM updates.

Hello,

Thank you for the clarification.

Since the prompt appears immediately when launching RDM, before any session is opened, I would like to schedule a remote session with you so we can review the behavior directly and better understand what is triggering the prompt.

I will send you an email in a moment with the details so we can arrange a convenient time.

Best regards,

Hello everyone,

A quick update on this issue. After working with one of the affected clients in a support session, we were able to reproduce the behavior on my end.

I have submitted a bug report to our development team and will update this thread once we have more information on a fix.

Thanks for your patience.