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Error when trying to create a Devolutions Send link from RDM

Error when trying to create a Devolutions Send link from RDM

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Daniel Albrecht

Hi!

Since the update to RDM 2025.3.32.0 and DVLS 2025.3.16.0, when we try to create a Devolutions Send link from RDM, it shows the error "Der Dienst konnte nicht authentifiziert werden". I guess it comes from the German .NET Runtime, but it translates to "The service could not be authenticated". I found some posts online mentioning a .NET error "The caller was not authenticated by the service", so maybe that's the original English message. In the DVLS Event Log I see "DevolutionsSendGeneralException - Der Dienst konnte nicht authentifiziert werden".

It works when creating the link on DVLS Web interface, but not in RDM.

The IIS log file shows a successful POST request to DVLS at /api/devolutions-send/create-link-with-file

Can you help me troubleshoot further?

Thank you!

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